CALEB ELLIS
Georgetown
Summary
Accomplished Agency Development Manager at Colonial Life, enhancing agent performance through strategic initiatives and training programs. Leveraged effective communication and risk management skills to boost client engagement and streamline operations. Demonstrated technical expertise in analyzing financial data, achieving a 20% improvement in agency efficiency. Proficient in project oversight and prioritization.
Overview
4
4
years of professional experience
Work History
Agency Development Manager
Colonial Life
Austin
08.2025 - Current
- Developed training programs for agents, enhancing product knowledge and sales skills.
- Implemented strategic initiatives that improved agency performance and client engagement.
- Collaborated with marketing teams to create effective promotional materials for agents.
- Built strong relationships with external partners, vendors, and clients.
- Analyzed financial data to inform decisions regarding future investments.
- Assessed customer feedback, identifying key areas for service improvement.
Manager
IFR Flight Training School
06.2024 - Current
- Oversaw daily operations to ensure compliance with aviation training regulations.
- Developed and implemented training programs for new instructors to enhance skill sets.
- Streamlined scheduling processes, improving training efficiency and resource allocation.
- Coordinated safety inspections and audits, ensuring adherence to industry standards.
- Managed operational budgets, optimizing resource utilization while maintaining service quality.
- Resolved customer disputes promptly, fostering communication and delivering high-quality service.
- Identified bottlenecks in workflows implementing solutions to enhance system efficiency.
Pilot/Instructor
Nighthawk Aviation
06.2024 - Current
- Executed pre-flight inspections to guarantee aircraft safety and regulatory compliance.
- Operated multiple aircraft models, demonstrating navigation and flight procedure proficiency.
- Collaborated with air traffic control to optimize flight paths and improve efficiency.
- Maintained accurate flight logs and documentation, supporting compliance and operational integrity.
- Analyzed weather conditions for informed decision-making in flight operations.
- Conducted ground school training sessions for aspiring pilots, ensuring adherence to regulations.
- Streamlined administrative processes for student records to enhance tracking efficiency.
Lead Installer
Builder's Insulation
04.2022 - 01.2023
- Supervised installation teams to ensure compliance with safety standards and project specifications.
- Trained new installers on best practices for insulation installation techniques and equipment usage.
- Inspected completed installations for quality assurance, ensuring adherence to company standards and customer satisfaction.
- Collaborated with project managers to assess project timelines and deliverable milestones effectively.
- Resolved on-site challenges by applying problem-solving skills to maintain project progress and client relations.
- Reduced installation errors, implementing thorough quality control measures.
Education
Commercial Pilots License -
ATP Flight School
Georgetown, TX05-2024
Aviation Science -
Baylor University
Waco, TX1 2023
Skills
- Effective communication
- Construction project management
- Adaptability and responsiveness
- Risk assessment and management
- Prioritization and scheduling
- Project oversight
- Organizational skills
- Technical expertise
- Data confidentiality
- Strategic task management
- Crew resource management
- Documentation proficiency
References
Kenneth, Nguyen, kennethnguyen94@gmail.com, 407-866-2287
Tyke Harrison, 512-694-6467
Timeline
Agency Development Manager
Colonial Life
08.2025 - Current
Manager
IFR Flight Training School
06.2024 - Current
Pilot/Instructor
Nighthawk Aviation
06.2024 - Current
Lead Installer
Builder's Insulation
04.2022 - 01.2023
Commercial Pilots License -
ATP Flight School
Aviation Science -
Baylor University