Caleb Gee
Sabina,Ohio
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
RL Carriers
03.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Manager
Dollar General
10.2020 - 09.2021
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Education
High School Diploma -
Wilmington High School
Wilmington, OH05.2020
Skills
- Scheduling
- Report Generation
- Complaint Resolution
- Paperwork Processing
Timeline
Customer Service Representative
RL Carriers
03.2022 - Current
Manager
Dollar General
10.2020 - 09.2021
High School Diploma -
Wilmington High School
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