Caleb Griffin
Lincolnton,NC
Summary
Dedicated professional with a strong commitment to delivering exceptional customer service. Proven ability to maintain high profit margins while ensuring customer satisfaction. Track record demonstrates a proactive approach to challenges, consistently exceeding expectations and achieving results.
Overview
3
3
years of professional experience
Work History
Warranty & Insurance Claims Supervisor
WILCO Finance
Lincolnton, North Carolina
03.2026 - Current
- Processed warranty claims for customer products efficiently and accurately.
- Processed insurance claims for accuracy and adherence to company policies.
- Communicated with customers to gather information regarding warranty issues.
- Provided exceptional customer service while handling warranty-related concerns promptly.
Sales & Finance
Elite Custom Golf Carts
Greenville, South Carolina
08.2024 - 07.2025
- Managed financing options for customers, ensuring compliance with regulations.
- Assisted customers in understanding loan terms and payment plans effectively.
- Reviewed credit applications to determine eligibility for financing options.
- Monitored and maintained F&I department compliance with all applicable laws, regulations and internal guidelines.
Sales Professional
Autostar CDJR Hendersonville
Hendersonville, North Carolina
02.2024 - 07.2025
- Engaged customers to assess their vehicle needs and preferences.
- Demonstrated vehicle features and benefits to prospective buyers.
- Maintained product knowledge on new models and industry trends.
- Utilized CRM software to track leads and manage customer interactions.
- Negotiated pricing contracts with clients for optimal profitability.
Education
High School Diploma -
Reynolds Mountain Christian Academy
Asheville, NC06-2017
Skills
- Claims processing
- Policy compliance
- Customer engagement
- Data analysis
- Risk assessment
- Warranty management
- Problem solving
- Effective communication
- Attention to detail
- Quality assurance
- Claims analysis
- Call center transactions
- Performance monitoring
- Reliability
- Cash handling expertise
- Multitasking
- Business development expertise
- Ethical leadership
- Contract negotiation
Accomplishments
- I have multiple Salesman of the Month awards at dealers i have been apart of
Timeline
Warranty & Insurance Claims Supervisor
WILCO Finance
03.2026 - Current
Sales & Finance
Elite Custom Golf Carts
08.2024 - 07.2025
Sales Professional
Autostar CDJR Hendersonville
02.2024 - 07.2025
High School Diploma -
Reynolds Mountain Christian Academy