Caleb Inglis
FT LAUERDDALE,FL
Summary
Dynamic Customer Service Manager with a proven track record at Macy's, excelling in team building and driving results. Expert in training and coaching, I empowered employees to enhance accountability and performance. Skilled in project management, I consistently achieved aggressive targets, fostering a culture of excellence and customer loyalty.
Overview
10
10
years of professional experience
Work History
Customer Service Manager
Macys Department Store
07.2017 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Supervisor
SPRINT
03.2015 - 04.2017
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
Education
Business Administration And Management
Broward College
Fort Lauderdale, FL06-2028
Skills
- Team building and Colleague development
- Driving Results
- Time management
- Exceptional interpersonal communication
- Training and coaching
- Project management
- Skilled trainer
- Talent development
- strong organizational abilities
Accomplishments
- Successfully recruited and trained 4 Customer Experienced Colleagues who went on to become effective Sales Managers at other Macy's Location.
- Managed a 14 million dollar business which has seen growth over plan for that last 3 years.
- I spearheaded the customer experience overhaul at the Galleria Ft lauderdale Macy's by implementing the Quick exit survey. This has allowed the location to excell in customer service within our division.
- collaborated with local businesses and companies to drive sales and foster mutual marketing opportunities.
Timeline
Customer Service Manager
Macys Department Store
07.2017 - Current
Supervisor
SPRINT
03.2015 - 04.2017
Business Administration And Management
Broward College
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