Caleb Jones
Portland
Summary
Experienced in management and leadership, I offer valuable expertise to any team. Strong interpersonal communication skills enable effective interaction with colleagues and clients, fostering positive relationships. Demonstrated ability to quickly learn new skills, adapt, and excel in different work environments. Committed and hardworking, consistently fulfilling work obligations with dedication and self-motivation. Proficient in managing unexpected situations, honing quick thinking abilities to find innovative solutions.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Lead Outpatient Coverage Case Manager
MaineHealth
10.2023 - Current
- Lead/Supervise a team of 4-6 coverage case managers
- Direct bridge between Outpatient Managment and Coverage Team case managers
- Collaborate with department management on staff education and program updates
- Supports team in coverage case manager tasks and responsibilities
Outpatient Coverage Case Manager
MaineHealth
01.2023 - 10.2023
- Assist with In-person walk-in screening and enrollment for health coverage at a high volume
- Collaborate with all MaineHealth programs on-site to refer patients as appropriate
- Refer patients to offsite programs as needed
ICU Psych Tech
Spring Harbor Hospital
08.2021 - 03.2023
- Provided care for high acuity patients requiring low stimulus environment
- Helped run and organize a safe Milieu environment
- Assist patients in ADLs and basic mental health needs
- Managed patient outbursts through de-escalation
Cashier/ Assistant Manager/Bookkeeper
Shaws Supermarket
09.2015 - 06.2020
- Extensive experience with person to person interactions
- Trained to do all Customer Service Representative shifts and requirements
- Trained in opening and closing bookkeeping
- Trained in assistant manager skills
Camp Counselor
Camp NEOFA Summer Camp
04.2014 - 04.2018
- Co-ed Overnight Summer Camp for kids aged 8-14
- Started working as a C.I.T and continued working each summer through Sr
- Counselor/ assistant director rank
- 3 years as camp fire chief
- Worked with other counselors to organize and lead a safe and fun environment for children
Education
Master's degree - Mental Health Counseling
Walden University
04-2027
Bachelor's of Arts - Psychology and Sociology
University of Maine
05.2021
Skills
- Case management
- Motivational Interviewing
- Behavioral health
- Time management
- Leadership
- Case documentation
- Problem-solving
Certification
- Lean Six Sigma White Belt Certification, 08/01/24-Present
- Certified Notary Public, 04/01/24- 04/01/31
- Maine Marketplace Enrollment Assister, 10/01/23-10/01/26
Professional Summary - Personal Skills
- Trained management and leadership experience
- Excellent interpersonal communication and interaction
- Possess high capability to learn new skills
- Fulfills work commitments
- Hardworking and self-motivated
- Experience in managing unexpected situations
- Excels at quick thinking and innovative solutions
Timeline
Lead Outpatient Coverage Case Manager
MaineHealth
10.2023 - Current
Outpatient Coverage Case Manager
MaineHealth
01.2023 - 10.2023
ICU Psych Tech
Spring Harbor Hospital
08.2021 - 03.2023
Cashier/ Assistant Manager/Bookkeeper
Shaws Supermarket
09.2015 - 06.2020
Camp Counselor
Camp NEOFA Summer Camp
04.2014 - 04.2018
Bachelor's of Arts - Psychology and Sociology
University of Maine
Master's degree - Mental Health Counseling
Walden University
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