Christen Bruno
San Tan Valley,US
Summary
Compassionate Case Manager with diverse patient experience in managing dynamic conditions. Possesses excellent clinical knowledge and judgment, strong problem-solving abilities, and adept documentation skills. Well-versed in managing emergent cases with poise. Seeking internship as a clinical mental health counselor.
Overview
2
2
years of professional experience
Work History
Outpatient Case Manager
Scottsdale Recovery Center
Scottsdale, AZ
08.2024 - Current
- Provided direct case management services to clients and their families in an outpatient setting.
- Ensured compliance with all applicable laws, regulations, and standards of practice.
- Developed treatment plans that addressed client needs and identified appropriate resources.
- Coordinated with other providers to ensure continuity of care for clients.
- Assisted clients in identifying and accessing community resources such as housing, food assistance, employment.
- Monitored progress of clients during the course of their treatment plan.
- Maintained accurate records of services provided to each client according to agency protocol.
- Participated in multidisciplinary team meetings to discuss client cases and develop treatment strategies.
- Educated clients on available resources in the community including support groups or self-help programs.
- Provided crisis intervention services as needed by assessing situation and determining best course of action.
- Developed referral sources within the community for additional services when necessary.
- Maintained up-to-date case records with case activity status.
- Maintained logs and electronic client records following department and agency policies for effective monitoring.
- Linked clients with social services, health care providers and governmental agencies to help claim or reclaim individual autonomy.
- Assisted individuals with eligibility for available benefits.
- Transitioned clients to different providers based on progress or needs.
- Advocated on behalf of clients to secure necessary services and support.
- Provided referrals to appropriate medical, mental health, and social services.
Case Manager
Avery's House
Apache Junction, AZ
09.2023 - 06.2024
- Build positive relationships with clients, clinical staff and medical staff
- Weekly meetings with the clinical staff to discuss each client (medical updates, clinical updates, and pending discharges)
- Training and Development
- Time Management
- Teambuilding
- Multitasking abilities
- Strong work ethic
- Makes daily assignment checks and discusses results with each patient
- Monitors patient participation and reports problems to supervisor
- Assists with placement in state-funded facilities
- Prepares educational and motivational lectures and groups
- Maintains the confidentiality of all patient and facility activities
- Resolves conflicts through general and supportive advice
- Maintains open communication line with facility staff, attending physicians and families.
Detox Case Manager
Royal Life Center
10.2022 - 12.2022
- Build positive relationships with clients, clinical staff and medical staff
- Monitors patient conformance with program schedule, reports problems and informs supervisor
- Makes daily assignment checks and discusses results with each patient
- Monitors patient participation and reports problems to supervisor
- Provides case management services (Arranges Transportation, Case coordination for FMLA and short Term Disability, Acts as liaison for legal issues)
- Assists clients with school work, maintaining good grades, providing support when needed
- Coordinate with clinical and medical staff to optimize patient care and ensure seamless communication, enhancing overall treatment outcomes
- Facilitate weekly clinical staff meetings, enhancing client care through effective communication and collaborative problem-solving
- Monitor patient participation and report issues to supervisors, ensuring adherence to treatment plans and prompt issue resolution
- Coordinate with clinical and medical staff to optimize patient care, ensuring seamless communication and improved treatment outcomes
- Assist with placement in state-funded facilities, successfully securing appropriate resources and support for clients
- Prepare educational and motivational lectures, maintaining confidentiality and fostering a supportive environment for patient growth.
Education
Master - Clinical Mental Health Counseling | Trauma
Grand Canyon University
true10-2025
Bachelor - Criminal Justice | Human Services
Colorado Technical University-Colorado Springs
Colorado Springs, CO08.2015
Skills
- Safety
- Effective Communications
- Problem Solving
- Personnel management
- Health History Documentation
- Needs Assessment
- Discharge Planning
- Family Education
- Client Advocacy
- Community Outreach
- Case Management
- Care Coordination
- Email and Telephone Etiquette
- Time Management
- Teambuilding
- Multitasking abilities
- Strong work ethic
Accomplishments
- Recipient of the Army Achievement Medal
- Recognized by senior management by implementing proper maintenance procedure.
- Resolved product issue through consumer testing.
- Recognized by senior management for streamlining equipment processes and enhancing maintenance protocol.
- Current GPA 3.78
References
References available upon request.
Timeline
Outpatient Case Manager
Scottsdale Recovery Center
08.2024 - Current
Case Manager
Avery's House
09.2023 - 06.2024
Detox Case Manager
Royal Life Center
10.2022 - 12.2022
Master - Clinical Mental Health Counseling | Trauma
Grand Canyon University
Bachelor - Criminal Justice | Human Services
Colorado Technical University-Colorado Springs
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