Summary
Overview
Work History
Education
Skills
Certification
Awards
Timeline
Generic

Caleb Layton

Phoenix

Summary

Psychology graduate with strong interpersonal skills and a background in customer service, case management, and leadership roles. Focus on team collaboration and achieving results. Reliable in adapting to changing needs, skilled in communication, organization, and multitasking. Recognized for problem-solving abilities and proactive approach to tasks.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Case Manager Assistant

YMCA
05.2024 - 12.2024
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
  • Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
  • Assisted manager in all aspects of business operations.

Line Cook/Prep Cook

Shake Shack
09.2023 - 03.2024
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Resolved guest concerns quickly and efficiently to ensure positive dining experiences.
  • Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.

Lifeguard

Hurricane Harbor Phoenix
05.2023 - 09.2023
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
  • Provided friendly customer service to guests and addressed concerns.
  • Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.

Shift Lead

Unbaked
10.2022 - 04.2023
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.

Decorator / Guest Service Associate

Nothing Bundt Cakes
11.2019 - 08.2022
  • Enhanced client satisfaction by delivering high-quality decoration services within given timeframes.
  • Resolved customer complaints diplomatically, resulting in enhanced guest relations and return visits.
  • Assisted in training new team members, fostering an atmosphere of teamwork and collaboration among staff members.
  • Managed front desk operations, ensuring a smooth and pleasant guest experience.

Lifeguard

Big Surf Water Park
05.2018 - 09.2019
  • Monitored safety of guests in and around swimming pool.
  • Responded to emergency situations in a timely, efficient manner.
  • Assisted swimmers in distress using appropriate rescue techniques based on individual needs and circumstances.
  • Upheld hygiene standards in pool and surrounding area.

Education

Bachelor of Science - Psychology

Arizona State University
Tempe - Phoenix, AZ
12.2024

Skills

  • Case management
  • Documentation accuracy
  • Social work
  • Time management
  • Guest service
  • Cleaning and organization

Certification

  • Mental Health First Aid - November 2024 to November 2027
  • CPR Certification - March 2025 to March 2027

Awards

Eagle Scout

Timeline

Case Manager Assistant

YMCA
05.2024 - 12.2024

Line Cook/Prep Cook

Shake Shack
09.2023 - 03.2024

Lifeguard

Hurricane Harbor Phoenix
05.2023 - 09.2023

Shift Lead

Unbaked
10.2022 - 04.2023

Decorator / Guest Service Associate

Nothing Bundt Cakes
11.2019 - 08.2022

Lifeguard

Big Surf Water Park
05.2018 - 09.2019

Bachelor of Science - Psychology

Arizona State University

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