Caleb Lutz
Summary
Skilled Customer Service Representative with a proven track record at Academy Sports and Outdoors, adept in complaint resolution and Microsoft Excel. Demonstrated excellence in maintaining customer satisfaction and loyalty through effective dispute handling and empathy. Enhanced team efficiency and user experience, showcasing prioritization and escalation management skills.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Academy Sports and Outdoors
07.2021 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Cashier
TJ Maxx, TJX Companies
01.2016 - 10.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Bachelor of Arts - Accounting And Finance
Caleb
Commerce, TX12-2025
Skills
- Call center experience
- Microsoft Excel
- Complaint resolution
- Customer satisfaction measurement
- Microsoft PowerPoint
- Prioritization
- Spreadsheets
- Stock management
- Escalation management
Accomplishments
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
Timeline
Customer Service Representative
Academy Sports and Outdoors
07.2021 - Current
Cashier
TJ Maxx, TJX Companies
01.2016 - 10.2020
Bachelor of Arts - Accounting And Finance
Caleb
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