Caleb McCusker
Reno
Summary
Dynamic leader with a proven track record at ITS Logistics, adept in pricing & negotiation and team building. Excelled in transforming strategic account management into long-term business growth, achieving significant revenue increases. Known for exceptional problem-solving skills and the ability to mentor and develop high-performing teams.
Overview
8
8
years of professional experience
Work History
Manager - Strategic Accounts
ITS Logistics
05.2023 - Current
- Defined clear targets and objectives and communicated to other team members.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Strategic Accounts Representative
ITS Logistics
10.2022 - 05.2023
- Developed new business relationships and maintained existing through regular communications and effective account management.
- Met with customers to discuss and ascertain needs, tailor solutions, and close deals.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Attended monthly sales meetings and quarterly sales trainings.
- Recorded accurate and efficient records in customer database.
- Worked on RFPs and submitted pricing for our team's customers to find the optimal prices to please the customer and profit on our team's end.
- Prospected to increase sales lead pipeline and and converted leads into new customers.
Logistics Sales Executive
ITS Logistics
07.2021 - 10.2022
- Built relationships with carriers to promote long term business growth.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Managed my own book of business and effectively met service KPIs, target goals, and customer sentiment.
- Developed comprehensive negotiation strategies for complex deals, leading to increased revenue and client satisfaction.
- Carefully monitored market trends to ascertain best pricing for company's services.
Package Handler
OnTrac
10.2020 - 03.2021
- Loaded, unloaded and sorted cargo
- Used hand-held scanners and physical logs to accurately track item movements.
- Prevented load shifting or damage by using bracing and strapping techniques.
Sales Associate
General Nutrition Centers Inc.
03.2017 - 08.2019
- Trained and developed new sales team associates in products, selling techniques and company procedures.
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
- Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
Education
High School Diploma -
Ripon High School
Ripon, CA05.2016
Associate of Arts - Social And Behavioral Sciences
Modesto Junior College
Modesto, CA04.2018
Bachelor of Arts - Business Marketing
University of Nevada - Reno
Reno, NV05.2021
Skills
- Pricing & Negotiation Skills
- Account Management
- Training and Development
- Leadership
- Team Building
- Sales training
- Multi-tasking strength
- Problem-solving skills
Timeline
Manager - Strategic Accounts
ITS Logistics
05.2023 - Current
Strategic Accounts Representative
ITS Logistics
10.2022 - 05.2023
Logistics Sales Executive
ITS Logistics
07.2021 - 10.2022
Package Handler
OnTrac
10.2020 - 03.2021
Sales Associate
General Nutrition Centers Inc.
03.2017 - 08.2019
High School Diploma -
Ripon High School
Associate of Arts - Social And Behavioral Sciences
Modesto Junior College
Bachelor of Arts - Business Marketing
University of Nevada - Reno
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