Sales Representative with a solid record of consistently achieving customer retention goals through relationship building and advanced product knowledge.
Overview
12
12
years of professional experience
Work History
Sales Representative
Metro PCSInc
Silver Spring, Maryland
01.2022 - Current
Processed returns, exchanges, and refunds in accordance with company policies.
Restocked shelves as needed to ensure sufficient inventory levels.
Maintained up-to-date knowledge of store merchandise and policies.
Sold various products by explaining unique features and educating customers on proper application or usage.
Adapted sales strategies based on customer interactions and feedback to improve results.
Cashier Supervisor
Home Depot
Germantown, Maryland
09.2018 - 07.2022
Resolved conflicts between team members in a professional manner while maintaining a positive work environment.
Created and maintained weekly schedules for staff members to ensure adequate coverage.
Resolved customer complaints in a professional manner while maintaining positive relationships with clients.
Developed and implemented merchandising strategies to increase sales and profitability.
Assisted customers with selecting products that best suited their needs and preferences.
Sales Associate
Floor and Decor
Gaithersburg, MD
02.2016 - 06.2018
Managed daily operations of sales department, including supervision of staff members.
Developed and implemented sales strategies to increase market share.
Trained, coached, and mentored junior sales personnel to ensure success in their roles.
Analyzed data to identify trends in customer behavior and develop plans accordingly.
Performed sales consultations and educated clients on products and services.
Sales Manager's Assistant
RadioShack
Rockville, MD
05.2012 - 01.2015
Analyzed market trends to identify new opportunities for product placement.
Monitored employee performance, providing feedback and coaching as needed.
Enhanced sales volume through skilled support to both new and inactive customers.
Greeted customers and provided assistance in locating items.
Operated scanners, scales, calculators and cash registers accurately while processing customer orders quickly.
Processed returns and exchanges according to store policies.