Caleb Motley
Hickory,NC
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
Work History
Territory Manager
A1-Pest Control
Hickory, NC
03.2021 - Current
- Developed and implemented strategies to increase sales in assigned territory.
- Negotiated contracts with new clients while maintaining existing business relationships.
- Created presentations for potential customers highlighting products' features and benefits.
- Negotiated pricing, terms, and implementation dates.
Assistant Store Manager
Dollar General
Connelly Springs, NC
05.2016 - 12.2021
- Supervised cash handling processes to ensure accuracy of transactions.
- Prepared detailed reports summarizing sales activity, customer feedback, and other relevant information.
- Provided training to new employees on company policies and procedures.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
Service Advisor
Paramount Kia of Hickory
Hickory, NC
12.2018 - 02.2021
- Greeted customers and addressed their needs in a professional manner.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Developed strong relationships with customers by providing exceptional customer service.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
Education
High School Diploma -
Light House Christian Academy
Nashville, TN07-2009
Skills
- Business Growth
- Product and Service Sales
- Relationship Building
- Issue Resolution
- Consultative Sales
- Data Entry
- Paperwork Processing
- Inbound and Outbound Calling
- Complaint resolution
- Microsoft Excel
- Route Management
- Customer Relationship Management (CRM)
- Positive and professional
- Administrative Support
Timeline
Territory Manager
A1-Pest Control
03.2021 - Current
Service Advisor
Paramount Kia of Hickory
12.2018 - 02.2021
Assistant Store Manager
Dollar General
05.2016 - 12.2021
High School Diploma -
Light House Christian Academy
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