Caleb NeSmith
Nixa,MO
Summary
Results-driven Outside Sales Representative with a proven track record of exceeding sales targets and fostering long-term client relationships. Expertise in balancing customer needs with organizational goals, ensuring exceptional service delivery and meticulous attention to detail. Committed to leveraging strong interpersonal skills to enhance customer loyalty and drive business growth.
Overview
15
15
years of professional experience
Work History
Outside Sales Manager
Roto Rooter
03.2024 - Current
- Conduct on-site evaluations to assess excavation, plumbing, and repair requirements.
- Directed excavation operations to guarantee safe, efficient, and code-compliant work.
- Handled customer concerns with urgency and professionalism.
- Managed customer inquiries and resolved issues to ensure satisfaction.
- Resolved any customer complaints quickly and efficiently in order to maintain a positive relationship with clients.
- Coached, developed and motivated team to achieve revenue goals.
Regional Quality Assurance Manager
Travel + Leisure
12.2013 - 03.2024
- Oversee multiple locations and coordinate sales teams.
- Ensured completion of legal and sales documents with owners in accordance with set guidelines.
- Coordinates the logistics and reporting functions for all educational events & materials, collaborates with In-house marketing, sales and resort team to optimize educational session attendance
- Review and Complete legal and sales related documents with owners following established process/guidelines.
- Developed quality assurance processes for travel experiences and services.
- Conducted audits to ensure compliance with industry standards and best practices.
- Reviewed customer complaints and identified trends in order to develop corrective action plans.
- Kept records of quality reports and statistical reviews.
Fire Life Safety Manager
Xanterra Resorts
03.2011 - 12.2013
- Led team of first responders and coordinated fire brigade activities.
- Implemented company SOPs and conducted training sessions.
- Trained staff on emergency response procedures and best safety practices.
- Collaborated with management to implement safety improvement initiatives.
- Managed compliance with local, state, and federal safety regulations.
- Provided training on proper use of PPE and other safety protocols.
- Conducted regular safety meetings for staff to ensure compliance with safety regulations.
Education
Associate’s degree - Fire Science
Hutchinson Community Collage
01.2009
Skills
- Customer relationship management
- Product knowledge
- Sales strategies
- Service-oriented mindset
- Negotiation skills
- Team collaboration
- Time management
- Conflict resolution
- Adaptability under pressure
- Closing sales
- Excellent presentation skills
- Sales cycle management
- Team leadership
- Training coordination
- Coaching and mentoring
- Risk management
Timeline
Outside Sales Manager
Roto Rooter
03.2024 - Current
Regional Quality Assurance Manager
Travel + Leisure
12.2013 - 03.2024
Fire Life Safety Manager
Xanterra Resorts
03.2011 - 12.2013
Associate’s degree - Fire Science
Hutchinson Community Collage
Similar Profiles
Brandon FilbertBrandon Filbert
Plumber Foreman at Roto-Co Dba Roto RooterPlumber Foreman at Roto-Co Dba Roto Rooter
William StewartWilliam Stewart
Water Restoration Technician at Roto-RooterWater Restoration Technician at Roto-Rooter
Jorge Solla SolerJorge Solla Soler
Office Manager at Roto-RooterOffice Manager at Roto-Rooter
James wieseJames wiese
Sales Representative / Field supervisor at Roto Rooter PlumbingSales Representative / Field supervisor at Roto Rooter Plumbing
James MarbutJames Marbut
Substitute Teacher at Kelly ServicesSubstitute Teacher at Kelly Services