JACOB ORMANDY
Raleigh,N.C.
Summary
Results-driven Outside Sales Manager proficient in sales strategy implementation and customer relationship management. Proven ability to negotiate pricing and build lasting client connections, enhancing loyalty and driving revenue growth.
Overview
22
22
years of professional experience
Work History
Outside Sales Manager
Parrish Tire Company
Raleigh, North Carolina
04.2019 - Current
- Developed and implemented effective sales strategies to increase revenue.
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
- Negotiated pricing terms with customers to maximize profits while maintaining customer loyalty.
- Built strong client connections to support loyalty and repeat business.
- Maintained client relationships through regular communication and frequent visits.
- Cultivated professional relationships with suppliers and key clients to foster long-term business development.
- Shared detailed product knowledge with clients during product and service presentations.
- Researched market trends to uncover new tire industry opportunities.
Outside Sales Representative
TireHub
Raleigh, North Carolina
01.2017 - 03.2019
- Cultivated client relationships to understand tire needs and preferences, enhancing customer satisfaction.
- Maintained regular contact with clients to address concerns and provide tailored solutions, improving client retention.
- Handled customer accounts with prompt follow-up on inquiries and orders.
- Negotiated pricing and prepared contracts to complete sales agreements.
- Facilitated sales of company products and services through structured customer meetings, driving engagement and opportunity.
- Generated leads each week and pursued appointments to convert prospects into customers.
- Reviewed market trends to spot new sales opportunities across assigned territory.
- Worked with logistics teams to arrange on-time delivery of tire products.
- Researched potential clients, identified decision makers, and built relationships.
- Supported accounts with solutions matched to customer needs.
Service Writer
Colonial Tire & Service Center
Durham, North Carolina
01.2015 - 02.2017
- Guided customers in selecting appropriate tire and service options to meet their needs.
- Explained repair details and service recommendations to customers clearly.
- Shared product knowledge on tires, services, and warranties with customers.
- Coordinated service appointments and optimized technician schedules for efficient workflow.
- Managed document organization and filing, responded to customer phone inquiries, and streamlined service appointment scheduling.
- Worked with a service team to improve workflow processes.
Store Manager
Mr. Tire Auto Service Centers
Raleigh, North Carolina
12.2013 - 01.2015
- Monitored financial performance to ensure adherence to budget guidelines and operational goals.
- Improved workflow productivity by hiring, managing, and developing top talent.
- Trained staff to enhance product knowledge and improve customer interaction skills.
- Handled customer questions and complaints promptly while maintaining strong satisfaction standards.
- Supported daily store operations to keep customer service smooth and workflow efficient.
- Reviewed employee performance regularly to support development and improve team coordination.
- Executed recruitment strategies for new hires, including conducting interviews and onboarding processes.
- Built weekly work schedules for store personnel.
- Identified operational issues and implemented process improvements to enhance workplace safety and productivity.
Store Manager
Precision Tune Auto Care
Raleigh, North Carolina
09.2011 - 10.2013
- Managed daily store operations to support smooth customer service and efficient workflow.
- Trained staff to enhance product knowledge and customer interaction skills, resulting in improved service quality.
- Handled customer questions and complaints to maintain high satisfaction standards.
- Resolved customer complaints quickly and professionally.
- Monitored employee performance to facilitate development and enhance team dynamics.
- Recruited, trained, and supervised new hires.
- Built weekly work schedules for store personnel.
- Balanced sales and reconciled cash during opening and closing, ensuring accurate financial operations.
- Improved workflow productivity by hiring, managing, and developing top talent.
Automotive Technician
Garner Auto Specialist
Garner, North Carolina
08.2006 - 09.2011
- Repaired vehicles to manufacturer specifications by replacing worn parts like brakes, wheel bearings, and spark plugs.
- Performed detailed inspections to verify vehicle safety and compliance standards.
- Completed routine maintenance such as oil changes, tire rotations, and brake pad replacements.
- Completed minor maintenance services including gasket replacements, coolant flushes, and tune-ups.
- Conducted driveability tests after repair completion.
- Coordinated repair schedules to enhance workflow and service efficiency.
- Communicated repair details and service needs clearly to customers, fostering trust and understanding.
- Provided exceptional customer service while addressing automotive needs, ensuring customer satisfaction.
Lube Technician
Jiffy Lube
Fuquay-Varina, North Carolina
04.2004 - 07.2006
- Performed oil changes and fluid top-offs for a wide range of vehicle makes and models.
- Inspected air filters, fuel filters, transmission fluid, coolant levels, and other fluids, replacing items when necessary.
- Replaced windshield wiper blades and verified tire pressure to ensure safety and visibility during inclement weather.
- Tested batteries with digital multimeters and other diagnostic equipment.
- Assisted customers with service inquiries, providing recommendations and product information to enhance their experience.
- Greeted customers with a friendly, professional demeanor to create a welcoming atmosphere at a service station.
Education
GED -
Wake Technical Community College
Raleigh, NC06-1999
Skills
- Sales strategy
- Sales strategy development
- Account management
- Pricing negotiation
- Territory management
- Cold calling
- Market research
- Product presentations
- Customer relationship management
- Performance updates
- Problem solving
- Effective communication
- Time management
Timeline
Outside Sales Manager
Parrish Tire Company
04.2019 - Current
Outside Sales Representative
TireHub
01.2017 - 03.2019
Service Writer
Colonial Tire & Service Center
01.2015 - 02.2017
Store Manager
Mr. Tire Auto Service Centers
12.2013 - 01.2015
Store Manager
Precision Tune Auto Care
09.2011 - 10.2013
Automotive Technician
Garner Auto Specialist
08.2006 - 09.2011
Lube Technician
Jiffy Lube
04.2004 - 07.2006
GED -
Wake Technical Community College