Caleb Parker
Flagstaff,AZ
Summary
Motivated, Law degree seeking student. Understands how to orient and work with people in a team.
Overview
3
3
years of professional experience
Work History
Student Service Center - Office Specialist
Northern Arizona University
Flagstaff, Arizona
04.2025 - Current
- Manage hiring, onboarding, assignment delegation, scheduling, document processing, case coordination with other departments, quality management, and provide answers to complex questions encountered by student agent's
Student Service Center - Office Manager
Northern Arizona University
Flagstaff, Arizona
04.2024 - 04.2025
- Assisted student agent's with questions regarding university admissions, financial aid, and student accounts.
- Worked as an over the counter receptionist for NAU's Student Service Center, answering in person student questions.
Student Service Agent
Northern Arizona University
Flagstaff, Arizona
01.2023 - 04.2024
- Assisted students with Inquiries regarding admissions, financial aid, and student accounts over the phone.
- Resolved customer inquiries by providing accurate information and effective solutions.
- Maintained detailed records of customer interactions for future reference and analysis.
Education
Bachelor of Arts - Philososphy Politics And Law
Northern Arizona University
Flagstaff, AZ05.2026
High School Diploma -
La Joya Community High School
Avondale, AZ05.2022
Skills
- 3 Years Salesforce Experience
- Planning & Organizing
- RingCentral & Touchpoint Proficiency
- Active Listening
- People Skills
- Team Management
- Flexible Schedule
- Team Building
- Microsoft Office, Excel, PowerPoint, Word
- Training & Development
- Critical Thinking
- Good Work Ethic
- Friendly, Positive Attitude
- Reliable & Trustworthy
Timeline
Student Service Center - Office Specialist
Northern Arizona University
04.2025 - Current
Student Service Center - Office Manager
Northern Arizona University
04.2024 - 04.2025
Student Service Agent
Northern Arizona University
01.2023 - 04.2024
Bachelor of Arts - Philososphy Politics And Law
Northern Arizona University
High School Diploma -
La Joya Community High School