Motivated, Law degree seeking student. Understands how to orient and work with people in a team.
Overview
3
3
years of professional experience
Work History
Student Service Center - Office Specialist
Northern Arizona University
Flagstaff, Arizona
04.2025 - Current
Manage hiring, onboarding, assignment delegation, scheduling, document processing, case coordination with other departments, quality management, and provide answers to complex questions encountered by student agent's
Student Service Center - Office Manager
Northern Arizona University
Flagstaff, Arizona
04.2024 - 04.2025
Assisted student agent's with questions regarding university admissions, financial aid, and student accounts.
Worked as an over the counter receptionist for NAU's Student Service Center, answering in person student questions.
Student Service Agent
Northern Arizona University
Flagstaff, Arizona
01.2023 - 04.2024
Assisted students with Inquiries regarding admissions, financial aid, and student accounts over the phone.
Resolved customer inquiries by providing accurate information and effective solutions.
Maintained detailed records of customer interactions for future reference and analysis.
ADJUNCT COLLEGE INSTRUCTOR at Maricopa County Community College District, Colorado Technical University Online, Northern Arizona University OnlineADJUNCT COLLEGE INSTRUCTOR at Maricopa County Community College District, Colorado Technical University Online, Northern Arizona University Online
Interim Director of Nursing/ Infection Control/ QA/ Staff Development RN at Arizona State Veterans’ Home-FlagstaffInterim Director of Nursing/ Infection Control/ QA/ Staff Development RN at Arizona State Veterans’ Home-Flagstaff