Summary
Overview
Work History
Education
Skills
Timeline
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Caleb Ramsey

Detroit

Summary

Dynamic retail sales professional with over three years at Zumiez, recognized for driving nearly $300,000 in annual sales through exceptional customer relationships and team leadership. Skilled in sales strategy and team motivation, I consistently exceed goals while fostering a collaborative environment that enhances performance and customer satisfaction.

Overview

4
4
years of professional experience

Work History

Assistant Manager

Zumiez
Troy, MI
04.2022 - Current

Professional Summary

I’m a motivated and personable retail sales professional with over three years of experience at Zumiez, where I’ve built my reputation through strong customer relationships, leadership, and consistent results. I take pride in creating positive experiences for customers while helping my team succeed and exceed expectations. My passion for leadership, sales growth, and team development has allowed me to grow into a trusted leader within my store, and I’m continuing to prepare myself for a future store management role while studying at Wayne State University.

Professional Experience

Sales Lead / Senior Sales Associate

Zumiez | April 2022 – Present

I consistently exceeded sales goals and generated nearly $300,000 in annual sales revenue by building genuine customer relationships and delivering personalized service.

I increased my personal sales from $150,000 in my first year to approximately $200,000 in my second year, while continuing to grow my performance each year after.

I helped lead my store to become the top-performing location in the district by motivating my team, leading by example, and helping create a competitive but supportive environment.

I built a loyal customer base that regularly returned specifically for my service because of the trust, communication, and consistency I provided.

I earned a promotion and raise within my first year after quickly establishing myself as one of the store’s top performers and emerging leaders.

I trained and mentored newer employees, helping improve team confidence, customer interactions, and overall sales performance.

I regularly analyzed sales trends, product performance, and customer feedback to identify opportunities for growth and improve store results.

I’m known for bringing strong communication, positive energy, and leadership to the sales floor while consistently helping my team exceed expectations.

Education

Music Technology

Wayne State University
Detroit, MI

High School Diploma -

Cass Technical High School
Detroit, MI
05-2021

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Problem-solving
  • Customer relations
  • Team motivation
  • Staff training and development
  • Task delegation
  • Goal setting
  • Staff management
  • Retail operations
  • Team building
  • Customer rapport
  • Recruiting and interviewing
  • Staff development
  • Project management
  • Multitasking and organization
  • Team collaboration
  • Strategic thinking
  • Adaptability and flexibility

Timeline

Assistant Manager

Zumiez
04.2022 - Current

Music Technology

Wayne State University

High School Diploma -

Cass Technical High School