Caleb Wilson
Glendale
Summary
Detail-oriented technician with a strong background in plumbing systems and customer service. Known for enhancing service delivery and fostering long-term client relationships, contributing to increased customer retention and satisfaction.
Knowledgeable service technician with solid background as Owner/Operator. Proven ability to manage operational aspects efficiently and drive business growth through strategic planning and execution. Demonstrated strong leadership and problem-solving skills, consistently ensuring high-quality service and customer satisfaction.
Hardworking employee enthusiastic about learning plumbing field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
15
15
years of professional experience
Work History
Owner/Operator
Only One Pool Service
Glendale, AZ
02.2024 - Current
- Managed daily operations of pool service, ensuring high-quality maintenance and customer satisfaction.
- Supervised team members, providing training on best practices in pool care and equipment handling.
- Installed plumbing systems to be hydraulically sound for the pool/spa requirements.
- Established strong relationships with clients, resulting in increased customer retention and referrals.
- Analyzed operational processes to identify areas for improvement, enhancing service delivery efficiency.
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
Service Manager
Swimming Pool Service & Repair
Phoenix, AZ
10.2019 - 01.2025
- Trained and mentored staff on best practices for equipment repair and customer service.
- Established strong relationships with clients, addressing concerns to enhance customer loyalty.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
Service Technician
Guiton's Pool Center
Redding, CA
01.2017 - 10.2019
- Diagnosed and repaired pool equipment to ensure optimal performance and customer satisfaction.
- Performed routine maintenance checks on various pool systems to enhance longevity and efficiency.
- Trained junior technicians on best practices for installation and repair procedures.
- Implemented inventory management processes to streamline parts ordering and reduce downtime.
- Conducted in-depth troubleshooting of complex pool issues, improving service response times.
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
Production Supervisor
LKQ Corporation Inc.
Redding, CA
05.2015 - 01.2017
- Oversaw daily production operations to ensure adherence to quality standards and safety protocols.
- Implemented process improvements that enhanced workflow efficiency and reduced operational downtime.
- Trained and mentored new team members on equipment usage and safety procedures, fostering a collaborative environment.
- Coordinated with cross-functional teams to resolve production issues swiftly, maintaining consistent output levels.
- Resolved issues quickly to maintain productivity goals.
- Managed internal operational standards and productivity targets.
- Accomplished targets and met demand by assessing equipment performance, reviewing materials supplies, and organizing manpower.
Technician
NTB-National Tire & Battery
Powell, TN
08.2014 - 05.2015
- Conducted safety inspections on vehicles to uphold company standards.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
General Laborer
Converse Construction
Redding, CA
04.2011 - 08.2014
- Assisted in site preparation, including clearing debris and setting up scaffolding.
- Collaborated with skilled tradespeople to support project completion on schedule.
- Conducted routine maintenance on tools and equipment to ensure optimal performance.
- Coordinated material deliveries and inventory management to streamline workflows.
- Kept sites clean and organized to decrease accidents and increase overall productivity.
- Contributed to successful project completion by collaborating with team members on various tasks.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Maintained a safe work environment through regular site cleanups and adherence to safety protocols.
Education
Associate of Science - Auto And Diesel Technology
Crown Schools of Trade And Technology
Powell, TN05.2015
Skills
- Relationship management
- Inventory management
- Plumbing in all capacities
- Electrical
- Project management
- Sales
- Customer relations
- Septic Installation
- Equipment installation
- Hydraulics
- Employee relations
Timeline
Owner/Operator
Only One Pool Service
02.2024 - Current
Service Manager
Swimming Pool Service & Repair
10.2019 - 01.2025
Service Technician
Guiton's Pool Center
01.2017 - 10.2019
Production Supervisor
LKQ Corporation Inc.
05.2015 - 01.2017
Technician
NTB-National Tire & Battery
08.2014 - 05.2015
General Laborer
Converse Construction
04.2011 - 08.2014
Associate of Science - Auto And Diesel Technology
Crown Schools of Trade And Technology