Caleb Woods
Huntsville,AL
Summary
Skilled IT Specialist with experience in managing network systems, data security, and troubleshooting technical issues. Strong knowledge of hardware and software installation and maintenance. Demonstrated ability to improve system efficiency and reduce downtime. Track record of leading successful projects, enhancing client satisfaction, and improving overall operational performance.
Overview
4
4
years of professional experience
1
1
Certification
Work History
IT Specialist II
Dell - Boeing
Huntsville , AL
09.2023 - Current
Duties includes but are not limited to the following:
- Hardware/Software troubleshooting and repair.
- Data Migration.
- Service Center and Deskside break/fix operations.
- Manage part inventory.
- Monitored network security protocols to protect sensitive information and data integrity.
- Tripled ticket logging numbers.
- Documented procedures and guidelines for common IT tasks and troubleshooting steps.
Server, Bartender, Manager
Stone Age Korean BBQ
Hutnsville, AL
09.2021 - 06.2023
- Train new employees at all FOH positions
- Configure POS stations
- Manage bar
- Handle customer complaints and service issues
- Collect, manage, and verify restaurant's daily revenue
Network Specialist II
University Of Alabama In Huntsville
Huntsville, AL
08.2021 - 12.2022
- Acted as primary contact for computer hardware and software problems and network emergencies.
- Provided technical support to users regarding connectivity and hardware issues.
- Assisted in the design of local area networks, wide area networks and wireless networks.
- Configured routers, switches and other networking equipment.
Education
Associate of Science - General Engineering
Bevill State Community College
Jasper, AL05-2017
Bachelor of Science - Information Systems
University of Alabama At Huntsville
Huntsville, ALSkills
- Hardware troubleshooting
- Software troubleshooting
- Data migration
- Network security
- Technical documentation
- User support
- Inventory management
- IT troubleshooting
- Effective communication
Certification
- Network Pro (Test Out)
Timeline
IT Specialist II
Dell - Boeing
09.2023 - Current
Server, Bartender, Manager
Stone Age Korean BBQ
09.2021 - 06.2023
Network Specialist II
University Of Alabama In Huntsville
08.2021 - 12.2022
Associate of Science - General Engineering
Bevill State Community College
Bachelor of Science - Information Systems
University of Alabama At Huntsville