Caleb Yeung
Millbrae,California
Summary
Dynamic restaurant professional with a proven track record at work, excelling in customer service and conflict resolution. Adept at enhancing guest experiences through effective communication and attention to detail. Recognized for efficiently managing large party orders and maintaining a pristine dining environment, ensuring satisfaction and repeat business.
Overview
3
3
years of professional experience
Work History
Restaurant Waiter
Sakesan
San Francisco, California
03.2022 - 02.2025
- Provided exceptional service by anticipating guests' needs, taking accurate food and beverage orders using the POS system, and promptly refilling drinks.
- Facilitated guest food and beverage selections to enhance the overall dining experience, and ensure satisfaction.
- Resolved customer complaints efficiently while adhering to company policies to maintain a positive dining environment.
- Maintained cleanliness by wiping tables after each seating, clearing dishes between courses, and ensuring the dining area was ready for service.
- Performed opening and closing duties to ensure the readiness and cleanliness of the dining area and equipment.
- Supported wait staff during peak hours by assisting with large group orders, and helping maintain a smooth service flow.
Education
Some College (No Degree) -
University of California, Riverside
Riverside, CAHigh School Diploma -
Mills High School
Millbrae, CASkills
- Customer service
- Team collaboration
- Cash handling
- Conflict resolution
- Time management
- Effective communication
- Attention to detail
- Cleanliness
- Table setting
- Large party coordination
- Problem-solving
- Food service delivery
- Guest engagement
- Complaint resolution
- Hospitality and accommodation
- Verbal and written communication
- Guest relations
- Strong multitasking
- Calm demeanor
- Salesmanship
Languages
English
Native/ Bilingual
Chinese (Cantonese)
Limited
Accomplishments
- President's Volunteer Service Award
Timeline
Restaurant Waiter
Sakesan
03.2022 - 02.2025
Some College (No Degree) -
University of California, Riverside
High School Diploma -
Mills High School
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