Caleigh Brown
Shenandoah,Virginia
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Medical Receptionist
Rockingham Eye Physicians And Associates
08.2023 - Current
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Obtained payments from patients and scanned identification and insurance cards.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Retail Sales Associate
Massanutten General Store
02.2021 - 08.2023
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Identified opportunities for process improvements within daily operations resulting in increased operational efficiency across multiple departments within the store.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Helped customers complete purchases, locate items, and join reward programs.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Monitored customers for signs of security concerns and escalated issues to management.
Education
High School Diploma -
Page County High School
Shenandoah, VA06.2023
CCMA - Nursing
Page County Technical Center
Luray, VA05.2023
Skills
- Insurance Verification
- Payment Collection
- Medical Office Administration
- Medical Terminology
- HIPAA Guidelines
- Patient Scheduling
- Front Desk Operations
- Problem Solving
- Customer Service
- Time Management
- Multitasking
- Cash Handling
- Medical Recordkeeping
- Clinical Support
Certification
CCMA - Certified Clinical Medical Assistant
CNA - Certified Nurse Aide
Timeline
Medical Receptionist
Rockingham Eye Physicians And Associates
08.2023 - Current
Retail Sales Associate
Massanutten General Store
02.2021 - 08.2023
High School Diploma -
Page County High School
CCMA - Nursing
Page County Technical Center
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