Caleigh Culver
Denver,CO
Summary
Seasoned Barista Trainer at Starbucks with a robust background in leadership and training, adept at enhancing team performance and ensuring high standards of cleanliness. Excelled in customer service and complaint resolution, significantly improving customer satisfaction. Skilled in health codes and equipment troubleshooting, I bring a blend of technical proficiency and exceptional interpersonal skills to every role.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Barista Trainer
Starbucks
Denver, CO
05.2022 - Current
- I worked hard to become a coffee master, going above and beyond my position, and furthering my knowledge within the company.
- Maintained a clean and organized work environment, including cleaning coffee machines, countertops, and seating areas.
- Customized drink orders based on customer requests, demonstrating flexibility and attention to detail.
- Demonstrated safe working environment protocols while instructing baristas on how to properly operate espresso machines, grinders, brewers.
- Repaired minor issues with equipment and handled troubleshooting tasks to keep coffee machines operational.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Greeted guests with pleasant smile and superior customer service.
- Listened to customer desires and needs to recommend optimal products.
- Maintained strong knowledge by participating in workshops, conferences, and online education classes.
Cashier
AMC Theatres
Denver, CO
10.2021 - 05.2022
- Helped with purchases and signed customers up for rewards program.
- Resolved customer complaints professionally in accordance with company policy.
- Worked closely with front-end staff to assist customers.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
Education
High School Diploma -
Connections Academy
Denver, CO05-2024
Skills
- Leadership experience
- Health codes understanding
- Training background
- Complaint handling
- Cleanliness standards
- Performance improvements
Certification
- Certified phlebotomy Technician through the NHCO
Languages
English
Native/ Bilingual
Accomplishments
- Became a coffee master
- Became a barista trainer
References
References available upon request.
Timeline
Barista Trainer
Starbucks
05.2022 - Current
Cashier
AMC Theatres
10.2021 - 05.2022
High School Diploma -
Connections Academy