Calep Bohoman
PC Technician
North Las Vegas,NV
Summary
Practiced troubleshooter with excellent diagnostics and repair abilities, strong attention to detail and methodical approach. Expert [Software] and [Software] user. Boosts system performance by thoroughly evaluating and correcting different hardware and software issues.
Overview
18
18
years of professional experience
1
1
year of post-secondary education
2
2
Certifications
Work History
Computer Technician
Clark County School District
Las Vegas, NV
01.2021 - Current
- Interfaces computers with peripheral devices and provides systems support for Clark County School District users
- Maintained accurate printer inventory via Active Directory
- Resolved printer issues using Print Management and Active Directory
- Created flow control list for student issued laptops using Google Sheets
- Maintained inventory control at all sites; passing inventory every year
- Created training guides for staff members to properly maintain inventory.
Fedex Software Support
Telus International
Las Vegas, NV
01.2019 - 01.2021
- Resolve customer’s shipping issues via remote sessions
- Provided remote support to customers for software issue resolutions
- Provided subject matter expertise to agents assisting customers on the phone via Microsoft Teams chat
- Escalated tickets that needed additional support and followed up with customers and escalation department until resolution was found and implemented.
Tier 1 Tech Support
Ring Central
Aurora, CO
01.2016 - 01.2017
- Provides technical support for VoIP phone customers
- Worked remotely to access customer’s devices to resolve issues
- Escalated to Tier 2 Tech Support when needed
- Used tools such as: Ping Plotter, Wireshark, and Nmap as well as Command Prompt to successfully resolve customer’s VoIP problems.
Solutions Specialist
Verizon Wireless
Aurora, CO
01.2014 - 01.2017
- Assisted customers in finding solutions to their mobile device issues
- Gained in depth knowledge of functionality of different mobile device operating systems such as: Apple iOS, Android OS, and Windows Phone OS
- Proficient in operation and troubleshooting of Android and Apple iPhones.
Signals Collector and Analyst
United States Army
Aurora, CO
01.2006 - 01.2012
- Performed and supervised acquisition, collection, collection resource management, analysis and exploitation of foreign communications and radar signals at all echelons
- Collected over 100+signals for data analysis
- Data derived from collected signals was used for real time military applications
- Monitored Geosynchronous, Geostationary, and High Elliptical satellites for data collection
- Conducted collection/analysis in Top Secret Facility.
Education
Associates of Arts - Cyber Security/Network Security
College of Southern Nevada- Cyber
Las Vegas, NV 08.2023 - 05.2024
CompTIA Security+/A+ Certified -
Asher University
Las Vegas, NV 10.2020 - 04.2021
Skills
Personal Skills_______________________________________________________Excellent at written communicationMicrosoft Office 365 certifiedProblem solver and critical thinkerTeam player, gets along well with othersLeader
Technical Analysis
Hardware and software installation
Desktop and laptop installations
Computer imaging
Virus and malware prevention
Inventory management
Technical Support
Additional Information
- Held Top Secret security
Certification
CompTIA A+
Poetry
I love to create from the soul; it serves as a therapeutic release. I have performed in over 20 venues and have been published in Astounding Poetry's online publication
Timeline
Associates of Arts - Cyber Security/Network Security
College of Southern Nevada- Cyber
08.2023 - 05.2024
CompTIA A+
04-2021
CompTIA Sec+
04-2021
Computer Technician
Clark County School District
01.2021 - Current
CompTIA Security+/A+ Certified -
Asher University
10.2020 - 04.2021
Fedex Software Support
Telus International
01.2019 - 01.2021
Tier 1 Tech Support
Ring Central
01.2016 - 01.2017
Solutions Specialist
Verizon Wireless
01.2014 - 01.2017
Signals Collector and Analyst
United States Army
01.2006 - 01.2012