Calep Bohoman
PC Technician
North Las Vegas,NV
Summary
Practiced troubleshooter with excellent diagnostics and repair abilities, strong attention to detail and methodical approach. Expert [Software] and [Software] user. Boosts system performance by thoroughly evaluating and correcting different hardware and software issues.
Overview
18
18
years of professional experience
1
1
year of post-secondary education
2
2
Certifications
Work History
Computer Technician
Clark County School District
Las Vegas, NV
01.2021 - Current
- Interfaces computers with peripheral devices and provides systems support for Clark County School District users
- Maintained accurate printer inventory via Active Directory
- Resolved printer issues using Print Management and Active Directory
- Created flow control list for student issued laptops using Google Sheets
- Maintained inventory control at all sites; passing inventory every year
- Created training guides for staff members to properly maintain inventory.
Fedex Software Support
Telus International
Las Vegas, NV
01.2019 - 01.2021
- Resolve customer’s shipping issues via remote sessions
- Provided remote support to customers for software issue resolutions
- Provided subject matter expertise to agents assisting customers on the phone via Microsoft Teams chat
- Escalated tickets that needed additional support and followed up with customers and escalation department until resolution was found and implemented.
Tier 1 Tech Support
Ring Central
Aurora, CO
01.2016 - 01.2017
- Provides technical support for VoIP phone customers
- Worked remotely to access customer’s devices to resolve issues
- Escalated to Tier 2 Tech Support when needed
- Used tools such as: Ping Plotter, Wireshark, and Nmap as well as Command Prompt to successfully resolve customer’s VoIP problems.
Solutions Specialist
Verizon Wireless
Aurora, CO
01.2014 - 01.2017
- Assisted customers in finding solutions to their mobile device issues
- Gained in depth knowledge of functionality of different mobile device operating systems such as: Apple iOS, Android OS, and Windows Phone OS
- Proficient in operation and troubleshooting of Android and Apple iPhones.
Signals Collector and Analyst
United States Army
Aurora, CO
01.2006 - 01.2012
- Performed and supervised acquisition, collection, collection resource management, analysis and exploitation of foreign communications and radar signals at all echelons
- Collected over 100+signals for data analysis
- Data derived from collected signals was used for real time military applications
- Monitored Geosynchronous, Geostationary, and High Elliptical satellites for data collection
- Conducted collection/analysis in Top Secret Facility.
Education
Associates of Arts - Cyber Security/Network Security
College of Southern Nevada- Cyber
Las Vegas, NV 08.2023 - 05.2024
CompTIA Security+/A+ Certified -
Asher University
Las Vegas, NV 10.2020 - 04.2021
Skills
Personal Skills_______________________________________________________undefined
Additional Information
- Held Top Secret security
Certification
CompTIA A+
Poetry
I love to create from the soul; it serves as a therapeutic release. I have performed in over 20 venues and have been published in Astounding Poetry's online publication
Timeline
Associates of Arts - Cyber Security/Network Security
College of Southern Nevada- Cyber
08.2023 - 05.2024
CompTIA A+
04-2021
CompTIA Sec+
04-2021
Computer Technician
Clark County School District
01.2021 - Current
CompTIA Security+/A+ Certified -
Asher University
10.2020 - 04.2021
Fedex Software Support
Telus International
01.2019 - 01.2021
Tier 1 Tech Support
Ring Central
01.2016 - 01.2017
Solutions Specialist
Verizon Wireless
01.2014 - 01.2017
Signals Collector and Analyst
United States Army
01.2006 - 01.2012
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