Caley Citro
Stephens City,VA
Summary
Certified Clinical Medical Assistant (CCMA) with 3+ years of experience, supporting both in person and virtual patient care. Experienced in telehealth, remote patient intake, care coordination, insurance verification, prior authorizations, referrals, and EMR documentation. Recognized for building rapport with patients, communicating compassionately, and ensuring efficient, high quality care in fast paced clinical and remote healthcare environments.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Medical Assistant
Bon Secours Mercy Health
Winchester, VA
10.2024 - Current
- Performed comprehensive patient intake, obtaining vital signs including height, weight, blood pressure, pulse, oxygen saturation, and blood glucose.
- Performed diagnostic testing including EKGs, hearing and vision screenings, rapid COVID-19, influenza, strep, mononucleosis, pregnancy, DOT/NON-DOT breath alcohol testing, and drug screenings.
- Assisted with adult and pediatric nebulizer treatments, ear irrigations, wound care, and other in-office procedures.
- Administered medications, injections, and PPD tests in accordance with provider orders and state regulations.
- Coordinated prior authorizations and obtained insurance approvals for imaging and other medically necessary services by communicating with insurance carriers, providers, and patients.
- Processed referrals and submitted supporting clinical documentation to facilitate insurance authorization and continuity of care.
- Conducted virtual patient intake by collecting medical histories, current symptoms, medication information, and other clinical data prior to telehealth appointments.
- Coordinated telehealth appointments and provided technical assistance to help patients successfully access virtual visits.
- Maintained inventory of medical and office supplies and completed required quality assurance activities, including daily temperature logs, crash cart inspections, and quality control documentation.
- Protected patient privacy by maintaining strict HIPAA compliance during all in-person and virtual patient interactions.
Medical Assistant
Winchester Gastro
Winchester, VA
05.2023 - 02.2025
- Recorded patient histories, vital signs, and clinical information in the EMR to support accurate provider documentation.
- Assisted physicians during examinations and office procedures while ensuring efficient patient flow.
- Administered injections and performed liver elastography scans according to provider orders.
- Scheduled, rescheduled, and confirmed patient appointments while coordinating follow up care.
- Answered high volume patient phone calls, addressed patient questions and concerns, and triaged messages to the appropriate clinical staff.
- Processed prior authorizations and coordinated insurance approvals for medications, imaging, and specialty procedures.
- Created recalls, closed provider orders, and coordinated referrals to support continuity of patient care.
- Profiled and imported patient records into GMED EMR while maintaining accurate and up to date documentation.
- Distributed and processed incoming faxes, laboratory results, and provider correspondence to the appropriate staff.
- Provided remote Medical Assistant support for approximately six months during the COVID-19 pandemic and during inclement weather, conducting patient intake, scheduling and rescheduling appointments, processing prior authorizations and referrals, coordinating insurance approvals, and documenting patient information in the EMR while maintaining HIPAA compliance.
Patient Service Representative
Valley Health
Front Royal, VA
06.2022 - 05.2023
- Provided exceptional customer service by assisting patients in person and over the phone with scheduling, registration, and general inquiries.
- Scheduled patient appointments while optimizing provider availability and accommodating patient preferences.
- Verified insurance eligibility, entered and updated insurance information, and scanned insurance cards and identification into the electronic medical record.
- Obtained required patient consents and ensured all registration documentation was complete and accurate.
- Coordinated and processed referrals for outpatient services to support timely patient care.
- Managed patient messages and routed clinical concerns to the appropriate provider or staff member promptly.
Sandwich Artist/Supervisor
Subway
Winchester, VA
10.2017 - 07.2022
- Opened and closed the restaurant, completing daily operational, cash reconciliation, and security procedures.
- Trained and mentored new employees on customer service, food preparation, safety standards, and company policies.
- Managed inventory, monitored stock levels, and replenished supplies to ensure smooth daily operations.
- Assisted with employee scheduling, administrative paperwork, and daily operational tasks.
- Operated the cash register, processed transactions accurately, and balanced cash drawers.
- Delivered exceptional customer service in a fast-paced environment by resolving customer concerns and ensuring a positive experience.
- Prepared sandwiches, salads, wraps, pizzas, baked bread, and completed food preparation according to company quality and food safety standards.
- Maintained clean, organized workstations and stocked ingredients and supplies to support efficient workflow.
- Collaborated with team members to meet performance goals while maintaining high standards of food safety and sanitation.
Housekeeper
Valley Health
Winchester, VA
02.2019 - 10.2021
- Cleaned and sanitized patient rooms, common areas, and outpatient facilities in accordance with infection prevention and safety standards.
- Mopped, vacuumed, dusted, and disinfected patient care areas to maintain a clean and safe healthcare environment.
- Made beds, changed linens, and prepared patient rooms for new admissions and continued care.
- Removed trash, biohazard waste, and soiled linens following established safety and infection control protocols.
- Followed OSHA, HIPAA, and facility safety guidelines while maintaining patient privacy and confidentiality.
Education
General Studies - Associate's degree
Lord Fairfax Community College
Middletown, VAHigh school diploma -
Sherando High School
Stephens City, VASkills
- Patient education
- Patient care
- Administrative experience
- EMR systems
- Telehealth experience
- Medical documentation
- Patient Intake & Triage
- Medication administration
- Medical terminology
- Referral coordination
- Vital signs
- Medical office experience
Certification
- CCMA Certification, 05/01/24, 05/01/28, R2Z5N2L5
- BLS Certification, 10/01/25, 10/01/27
- HIPAA, 08/01/26, 08/01/27, 1838360
Languages
English
Additional Information - Work Authorization
English
Awards
English
Timeline
Medical Assistant
Bon Secours Mercy Health
10.2024 - Current
Medical Assistant
Winchester Gastro
05.2023 - 02.2025
Patient Service Representative
Valley Health
06.2022 - 05.2023
Housekeeper
Valley Health
02.2019 - 10.2021
Sandwich Artist/Supervisor
Subway
10.2017 - 07.2022
General Studies - Associate's degree
Lord Fairfax Community College
High school diploma -
Sherando High School