Experienced with managing conference setups and guest services. Utilizes organizational skills to ensure smooth event operations. Knowledge of effective communication and teamwork to enhance guest experiences.
Diligent Desired Position with background in managing guest services and staff coordination. Known for improving guest satisfaction and streamlining daily operations. Demonstrated excellence in problem-solving and effective communication.
Work History
Guest Services
Wyndham Hotel
Collaborated with hotel departments to ensure seamless coordination of guest services, resulting in a more enjoyable stay.
Increased customer satisfaction by implementing new guest services initiatives and staff training programs.
Improved overall efficiency by effectively coordinating guest services staff schedules according to peak times and anticipated needs.
Supported resort operations by assisting with lift operations, ticket sales, equipment rentals, and other guest services as needed during peak times.
Team Captain /Cabinet Manager
Cavco Industries Inc.
Led team to achieve production targets through effective communication and collaboration.
Trained new team members on safety protocols and operational procedures.
Coordinated workflow to optimize efficiency and minimize downtime.
Implemented quality control measures to ensure product standards were met.
Monitored equipment performance and reported maintenance needs promptly.
Fostered a positive team environment that encouraged motivation and growth.
Retail Store Associate
Family Dollar/Dollar Tree
Collaborated with hotel departments to ensure seamless coordination of guest services, resulting in a more enjoyable stay.
Increased customer satisfaction by implementing new guest services initiatives and staff training programs.
Improved overall efficiency by effectively coordinating guest services staff schedules according to peak times and anticipated needs.
Supported resort operations by assisting with lift operations, ticket sales, equipment rentals, and other guest services as needed during peak times.
Education
High School Diploma - Basic Classes/Pre-AP(college Credits)
Comanche High School
Comanche, OK
05.2005
Skills
My skills include years of experience from entry level to management,that include retail, restaurant service, guest services, and production lead I am a strong, goal orientated leader that preserves for success everyday
Timeline
Guest Services
Wyndham Hotel
Team Captain /Cabinet Manager
Cavco Industries Inc.
Retail Store Associate
Family Dollar/Dollar Tree
High School Diploma - Basic Classes/Pre-AP(college Credits)