Hi, I’m
Jose Ramirez
San Francisco,CA
Summary
Floor-driven hospitality professional with over 20 years of experience in upscale and high-volume dining environments. Known for steady leadership during peak service, strong floor awareness, and refined guest engagement. Currently serving as Captain of the FOH Team & Bartender at 54 Mint in San Francisco (Nov 2024 – Present), where I lead service flow, support team performance, and ensure elevated dining experience standards are executed consistently with professionalism and warmth.
Overview
1
year of professional experience
Work History
54 MintSan Francisco, CA
Captain of FOH Team & Bartender
11.2024 - Current
Job overview
- Lead front-of-house service for an upscale Italian dining room, supporting a team of 8–15 staff per shift.
- Maintain seamless coordination between dining room and bar during high-volume service (100–150 covers nightly).
- Provide thoughtful wine guidance and pairing suggestions when requested, with working knowledge of Italian varietals.
- Oversee and execute VIP guest service with discretion and attention to detail.
- Coordinate and support private dining events, ensuring timing, communication, and guest expectations are met.
- Mentor and train new team members on service standards and floor awareness.
- Restaurant Management & FOH Leadership – Various Concepts
- General Manager | Assistant Manager | FOH Manager | Banquet Manager | 20+ Years
- Directed full-service restaurant operations including staffing, scheduling, payroll, and P&L; oversight.
- Led teams of 15–40+ employees while maintaining active floor presence during peak periods.
- Managed VIP clientele, special requests, and high-expectation guests with professionalism and composure.
- Oversaw private events, banquets, and large-party service from planning through execution.
- Improved operational efficiency and cost control through inventory management and vendor coordination.
- Built strong team culture focused on accountability, consistency, and guest satisfaction.
Education
Allan Hancock CollegeSanta Maria, California, CA
from Visual And Performing Arts
Skills
Elevated Dining Experience Standards
Floor Leadership & Service Flow Management
VIP, Banquet & Private Event Operations
Team Development & Mentorship
Guest Relationship Building
Restaurant Operations & Cost Awareness
Customer service
Highly reliable
Team player attitude
Patience and tolerance
Outgoing personality
Customer service expertise
Responsible alcohol service
Hospitality service expertise
Service-oriented mindset
Strong multitasking
Clear and effective communication
Team training and development
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Captain of FOH Team & Bartender
54 Mint
11.2024 - Current
Allan Hancock College
from Visual And Performing Arts