Jose Ramirez

• Manage front of house team to ensure exceptional service standards in an upscale Italian dining environment.

• Coordinated daily activities and responsibilities for a team of 8–15 staff members per shift.

• Oversaw synchronization of dining room and bar activities to maintain high standards of customer service.

• Coordinated staff and resources to ensure seamless service for 100–150 covers during peak hours.

• Assessed customer preferences and offered personalized wine selections and pairing options to complement various cuisines.

• Applied detailed understanding of Italian varietals to support informed decision-making in wine selection.

• Supervised and implemented VIP guest service protocols, ensuring personalized attention and confidentiality.

• Created comprehensive reports to facilitate informed decision-making and project alignment.

• Oversaw planning and execution of private dining events, maintaining strict adherence to timing requirements.

• Monitored and adjusted communication practices to enhance guest satisfaction and expectations

• Guide new team members in mastering service standards and effectively navigate floor responsibilities.

• Increased organizational awareness of key initiatives through effective communication strategies.

• Manage bar inventory, minimizing waste and optimal stock levels.

• Directed full-service restaurant operations including staffing, scheduling, payroll, and P&L; oversight.

• Led teams of 15–40+ employees while maintaining active floor

presence during peak periods.

• Managed VIP clientele, special requests, and high-expectation guests

with professionalism and composure.

• Oversaw private events, banquets, and large-party service from planning through execution.

• Improved operational efficiency and cost control through inventory management and vendor coordination.

• Built strong team culture focused on accountability, consistency, and guest satisfaction.

• Proven ability to learn quickly and adapt to new situations.

• Improved operational efficiency and cost control through inventory management and vendor coordination.