Cali Watters
Summary
Focused, personable, and highly organized professional with knack for streamlining reception processes and enhancing team efficiency. Possesses comprehensive understanding of guest services and adept in handling administrative tasks and customer inquiries. Committed to creating welcoming environment.
Overview
3
3
years of professional experience
Work History
Guest Services
Kwik Trip
10.2021 - Current
- Participated in regular training sessions to stay updated on industry trends, best practices, and technology advancements in guest services operations.
- Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction.
- Provided exceptional guest services, addressing any concerns or issues promptly and professionally.
- Assisted guest services department in directing guests around the stadium effectively while maintaining a friendly demeanor at all times.
- Contributed to team meetings with feedback on guest services, leading to improved operational strategies.
- Maintained cleanliness of work sites, parking spaces, and guest services stations.
- Enhanced customer satisfaction by providing exceptional guest services and addressing concerns promptly.
Online Fulfillment
Walmart
02.2024 - 11.2024
- Optimized workflow efficiency, prioritizing tasks based on deadlines and urgency levels.
- Developed effective communication channels between departments to improve overall operations efficiency.
- Resolved customer inquiries promptly, providing detailed information about products and services.
- Streamlined return processes for increased customer satisfaction and repeat business.
- Enhanced order accuracy by diligently reviewing and validating customer information.
- Collaborated with team members to achieve fulfillment goals and maintain high levels of productivity.
Education
Bachelor of Arts - History
University of Wisconsin Superior
Superior, WI05-2027
Skills
- Guest services assistance
- Guest services expertise
- Customer service
- Work ethic and integrity
- Time management skills
- Cash handling
- Cleaning and sanitizing
Timeline
Online Fulfillment
Walmart
02.2024 - 11.2024
Guest Services
Kwik Trip
10.2021 - Current
Bachelor of Arts - History
University of Wisconsin Superior
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