Caliah Wilder
Houston,TX
Summary
Authorized to work in the US for any employer Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Overview
3
3
years of professional experience
Work History
Manager
Five Guys Enterprises
Houston, TX
06.2022 - 03.2023
- Manager
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Recruited and hired qualified candidates to fill open positions.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Created monthly reports for senior management summarizing operational performance metrics.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Established processes to ensure efficient workflow throughout the organization.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Initiated new projects that resulted in increased productivity across all departments.
- Provided leadership during times of organizational change or crisis situations.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
Crew Trainer
McDonald's
Canton, MI
12.2019 - 03.2022
- Crew trainer
- Monitored performance of crew members in the field, providing feedback and guidance when needed.
- Assisted management in developing strategies to improve customer service standards.
- Instructed new team members on correct procedures for operations.
- Obtained and organized manuals, guides and visual materials for development and training purposes.
Education
Associate of Arts (AA) - Business Administration
Wayne County Community College District
High school diploma -
Skills
- Training
- Tech-savvy
- Strategic Planning
- Marketing
- Team Leadership
- Complex Problem-Solving
- Verbal and Written Communication
- Negotiation
- Staff Management
- Budget Control
- Time Management
Timeline
Manager
Five Guys Enterprises
06.2022 - 03.2023
Crew Trainer
McDonald's
12.2019 - 03.2022
Associate of Arts (AA) - Business Administration
Wayne County Community College District
High school diploma -
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