Joseph Polonia
Plano
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving. Experienced in sales and handling cold and hot leads, and ensure the product maintains customer satisfaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Manager
Jets Pizza
07.2024 - Current
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained professional, organized, and safe environment for employees and patrons.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Managed and motivated employees to be productive and engaged in work.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Front Desk Receptionist
Gracie Tampa HQ
01.2024 - 06.2024
- Greeted and welcomed visitors in a professional manner while managing multiple tasks simultaneously
- Provided a high level of customer service to all clients
- Managed incoming calls, directing them to appropriate staff members or taking detailed messages as necessary
- Handle sales for the school and ensuring customer satisfaction
- Processed payments received from customers via cash or credit card transactions accurately and efficiently
- Scheduled appointments for clients using office calendar system and provided updates on changes or cancellations when needed
- Updated client contact information regularly in order to keep accurate records of communications sent out
Driver
Jets Pizza
05.2021 - 06.2024
- Maintained clean driving record and obeyed traffic laws and regulations
- Provided excellent customer service throughout delivery process
- Maintained a clean driving record with no violations or citations on file
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
Education
High School Diploma -
Gaither High School
06.2023
Skills
- Leadership
- Management
- Public Speaking
- Sales
- Decision Making
- Time Management
- Customer Service
- Strategy Development
- Employee Management
- Relationship Building
- Training
- Transportation Industry Knowledge
- High Level Customer Service
- Sales Management
- Drafting
- Orchestra
- Speech/Public Speaking
- Concert Master
- Account Management
- Job Training
- Process Improvement
- Management Training
- Customer Relationship Management
- Sales Expertise
- Teamwork and Collaboration
- Sales and Marketing
- Meeting Deadlines
- Marketing
- Goal setting
- Time management
Accomplishments
- Supervised team of 13 staff members.
- AutoCAD certification
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Drafting
- Orchestra
- Speech/Public Speaking
- NHS
- Concert Master
- Honor Roll
- Baseball Team
- Disciplinary Action
- Account Management
- Job Training
- Process Improvement
- Management Training
- Customer Relationship Management
- Sales Expertise
- Teamwork and Collaboration
- Sales and Marketing
- Meeting Deadlines
Birth Country
Dominican Republic
Languages
Spanish
Professional Working
Timeline
Manager
Jets Pizza
07.2024 - Current
Front Desk Receptionist
Gracie Tampa HQ
01.2024 - 06.2024
Driver
Jets Pizza
05.2021 - 06.2024
- Drafting
- Orchestra
- Speech/Public Speaking
- NHS
- Concert Master
- Honor Roll
- Baseball Team
- Disciplinary Action
- Account Management
- Job Training
- Process Improvement
- Management Training
- Customer Relationship Management
- Sales Expertise
- Teamwork and Collaboration
- Sales and Marketing
- Meeting Deadlines
High School Diploma -
Gaither High School
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