Calie Adams
Perris,CA
Summary
Driven by a results-focused approach, I significantly enhanced team productivity and customer satisfaction at Lowes through strategic planning and effective staff management. My expertise in training and mentoring, coupled with a knack for employee motivation, has consistently improved performance outcomes and operational efficiency.
Overview
6
6
years of professional experience
Work History
Supervisor
Lowes
La Quinta, CA
02.2019 - 01.2023
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
Front Office Assistant
Early Out Catering
Perris, CA
01.2017 - 08.2020
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Maintained a professional and welcoming environment for clients, contributing to an overall positive experience.
- Responded to inquiries from callers seeking information.
- Directed phone inquiries, answered customer questions, and scheduled appointments.
- Completed data entry tasks with accuracy and efficiency.
- Maintained open lines of communication with vendors, negotiating favorable payment terms when needed.
- Documented sales, customer interactions and concerns and generated update reports for senior management.
Operations Manager
Sammies Style & Design
Coachella, CA
02.2018 - 02.2020
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Analyzed and reported on key performance metrics to senior management.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
Education
College of The Desert
Palm Desert, CASkills
Training and mentoring
Goal-Oriented
Staff Management
Employee Motivation
Strategic Planning
Timeline
Supervisor
Lowes
02.2019 - 01.2023
Operations Manager
Sammies Style & Design
02.2018 - 02.2020
Front Office Assistant
Early Out Catering
01.2017 - 08.2020
College of The Desert