Calief Harper Gant
Tampa,FL
Summary
Self-motivated professional highly proficient in developing creative solutions and implementing objective decision making. Maintains positive attitude and works hard to build client relationships. Ability to function at a high level in a wide variety of settings.
Overview
11
11
years of professional experience
Work History
Chase Redemption Agent
JPMorgan Chase
Tampa, FL
03.2023 - Current
- Exceptional Customer Service: Delivering outstanding customer service is paramount, providing solutions and assistance to customers regarding their auto loans.
- Managing Inbound/Outbound Calls: Handling a high volume of calls to support customers with their auto financing needs and resolve outstanding issues.
- Building Strong Customer Relationships:Engaging with customers to understand their needs and offer appropriate solutions.
- Navigating Multiple Systems: Utilizing various computer systems efficiently to manage customer interactions and access information.
- Following Procedures: Adhering to all regulatory and departmental policies and procedures related to collections and customer interactions.
- Taking Ownership of Interactions: Demonstrating ownership of customer interactions and resolving issues with respect and empathy.
Delivery Driver
Fed Ex Delivery
Tampa, FL
06.2022 - Current
- Ensures consistent accurate and timely delivery for an average of 1000 packages weekly to both business and residential areas through different routes as required.
- Practice safe and secure methods to load, unload, prepare, inspect and operate delivery vehicles to avoid damages to goods
- Manage package intake, sorting, organizing and delivery within required timelines
- Verify accuracy of inventory and shipping information
- Provide excellent customer service to new and long term clients by answering questions, providing information as needed and resolving complaints
- Ensure quality of package delivery with strict adherence to policies and procedures to include handling perishables or other items requiring special handling instruction
Veterinary Technician
Baycrest Animal Clinic
Tampa, FL
10.2018 - 06.2022
- Responsible for creation of treatment plans for clients and ensuring that owners understand how to administer treatments to the clients until completion
- Maintain front and back office during business hours by answering phone calls, responding to voice messages and emails, scheduling appointments, and the ordering and stocking of office supplies
- Process payments via phone, online and in office, respond to owners inquiries regarding billing, files and records in a timely manner
- Assist veterinarian by performing general animal care duties and administering all medications
- Conduct laboratory test, collect and prepare veterinary samples, while maintaining a sterile, organized and surgical environment
Dog Fitness Trainer
Fur the Love of Paws
Carmel, NY
01.2015 - 10.2018
- Inform clients about nutrition, lifestyle issues and weight control
- Cultivate professional relationships with clients and the animals that boarded
- Develop stellar interpersonal communication skills
- Promote fitness programs for all the dogs that boarded the dog camp
- Design specific workout systems for individual clients based on performance ability
Education
Associates Degree - Business Administration and Marketing
The College of Westchester
White Plains, NY06.2017
Associates Degree - Biology
SUNY Westchester Community College
Valhalla, NY06.2013
High School Diploma - undefined
New Rochelle High School Gary High School
New Rochelle, NY06.2010
Skills
- Client Development and Communications
- Decision-Making
- Organizational Ability
- Creative Problem Solving
- Speed and Efficiency
- Time Management
Timeline
Chase Redemption Agent
JPMorgan Chase
03.2023 - Current
Delivery Driver
Fed Ex Delivery
06.2022 - Current
Veterinary Technician
Baycrest Animal Clinic
10.2018 - 06.2022
Dog Fitness Trainer
Fur the Love of Paws
01.2015 - 10.2018
Associates Degree - Business Administration and Marketing
The College of Westchester
Associates Degree - Biology
SUNY Westchester Community College
High School Diploma - undefined
New Rochelle High School Gary High School