Calista Cass
Dallas,TX
Summary
Versatile and dynamic professional with a proven track record in enhancing customer experience and streamlining operations at Milan Laser Hair Removal. Excelled in payment processing and customer service, significantly improving client satisfaction. Skilled in project coordination and adept at leveraging suggestive selling techniques to boost sales. Renowned for exceptional organizational abilities and a commitment to excellence.
Overview
3
3
years of professional experience
Work History
Sales Receptionist
Milan Laser Hair Removal
08.2024 - Current
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Collected payments, processed transactions and updated relevant records.
- Routed incoming mail and messages to relevant personnel without delay.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Confirmed appointments, communicated with clients, and updated client records.
- Gained extensive knowledge in data entry, analysis and reporting.
- Resolved customer problems and complaints.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Handled assignments independently with good judgement and critical thinking skills.
Banquet Coordinator
Heritage Ranch Golf and Country Club
03.2024 - Current
- Directed and managed banquet functions for 100+ guests events.
- Maximized team productivity by expertly delegating tasks to kitchen staff.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Planned and executed promotions and special events in close collaboration with management.
- Oversaw timeliness and quality of food delivery at high-volume events.
- Supervised and mentored kitchen and serving staff.
- Liaised with venue management to monitor logistics and timelines.
Substitute Teacher
Wylie ISD
08.2023 - 05.2024
- Supervised lunchroom and recess activities.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Utilized variety of instructional strategies to meet individual student needs.
Barista
Shoemaker & Hardt
10.2021 - 05.2024
- Cleaned counters, machines, utensils, and seating areas daily.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Controlled line and crowd with quick, efficient service.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Waitress
Ballard Street Cafe
12.2021 - 08.2022
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Answered customers' questions, recommended items, and recorded order information.
- Proved successful working within tight deadlines and a fast-paced environment.
Education
Bachelor of Hospitality Management - Hospitality Management
Collin County Community College
Plano, TX05-2026
High School Diploma -
Wylie High School
Wylie, TX05-2022
Skills
- Payment processing
- Multi-line phone systems
- Supply management
- Telephone and front desk reception
- Customer service
- Project coordination
- Reception management
- Appointment scheduling
- Sales techniques
- Suggestive selling
- Client relations
- Office supply management
Timeline
Sales Receptionist
Milan Laser Hair Removal
08.2024 - Current
Banquet Coordinator
Heritage Ranch Golf and Country Club
03.2024 - Current
Substitute Teacher
Wylie ISD
08.2023 - 05.2024
Waitress
Ballard Street Cafe
12.2021 - 08.2022
Barista
Shoemaker & Hardt
10.2021 - 05.2024
Bachelor of Hospitality Management - Hospitality Management
Collin County Community College
High School Diploma -
Wylie High School
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