KAREN RODRIGUEZ
Henderson
Summary
Dynamic professional with over 11 years of experience in customer-facing roles, specializing in content moderation and sales. Expertise in maintaining safety and security on digital platforms while delivering exceptional customer service. Proven ability to engage effectively with clients, ensuring their needs are met and concerns addressed promptly. Strong communication and interpersonal skills enhance customer satisfaction and foster positive relationships. Committed to upholding company standards and enhancing user experiences across various platforms.
Overview
11
11
years of professional experience
Work History
Sales Receptionist
Ford Gaudin
11.2024 - Current
- Facilitated timely communication between sales team members by routing messages efficiently using various tools like emails or paging systems. Confirmed appointments, communicated with clients, and updated client records. Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Content Moderator
Telus International
02.2022 - 06.2024
- Maintaining the security and operation of online platforms that rely on user-generated material. To assess whether the data meets the established rules and guidelines for website security, and to examine enormous volumes of textual, visual, and aural data. Managing offensive and hazardous information. Ensured adherence to company guidelines while moderating online forums and social media sites.
Sales Representative
Reef Dispensary
06.2018 - 04.2022
- Recording, arranging, and packaging clients orders. Maintaining an organized environment, facility, and appearance. Assisting customers in identifying the product and methods of medication that best fit their individual needs. Drove sales of company products and services by meeting with customers using strategic and organized approach. Researched competitors products, prices, and sales techniques.
Medical Assistant
Glendale Memorial Hospital - Oncology
11.2014 - 05.2018
- Utilized medical technology and equipment to diagnose and treat medical conditions. Prepared and filed medical paperwork, including insurance forms and medical claims. Assisted the healthcare provider in providing patient care by retrieving medical records, test results, medical supplies and other items.
Education
BACHELOR'S IN SCIENCE -
COLLEGE OF SOUTHERN NEVADA
CERTIFICATION - undefined
GLENDALE CAREER COLLEGE
DIPLOMA - undefined
BONANZA HIGH SCHOOL
Skills
- Sales
- Social Media
- Safety Principles
- Customer Experience
- Friendliness
- Greeting of Guests
- Strategies of Pricing
- Knowledge of Packaging and Processing
- Telephone Call Reception Management
- Customer Satisfaction
- Customer Service
- Conflict Resolution
- Communication Skills
- Interpersonal Skills
- Payment processing
- Appointment scheduling
LANGUAGES
English
Spanish
Timeline
Sales Receptionist
Ford Gaudin
11.2024 - Current
Content Moderator
Telus International
02.2022 - 06.2024
Sales Representative
Reef Dispensary
06.2018 - 04.2022
Medical Assistant
Glendale Memorial Hospital - Oncology
11.2014 - 05.2018
CERTIFICATION - undefined
GLENDALE CAREER COLLEGE
DIPLOMA - undefined
BONANZA HIGH SCHOOL
BACHELOR'S IN SCIENCE -
COLLEGE OF SOUTHERN NEVADA
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