Kayla Olivardia
Orlando,FL
Summary
Highly motivated professional with a strong work ethic and adaptability. Proven ability to manage high volumes of customer inquiries and administrative tasks efficiently. Specializes in effective communication and data entry, supporting seamless operational flow. Excels in problem-solving and time management, ensuring positive experiences for clients and team members.
Overview
5
5
years of professional experience
Work History
Sales Receptionist
Greenway Kia East
Orlando, Florida
01.2025 - Current
- Established a welcoming environment through professional call handling and guest greetings.
- Maintained an organized front desk area to improve overall customer experience.
- Streamlined call routing for telephone switchboard operations to enhance communication flow.
- Provided accurate information and assistance by actively listening to customer inquiries.
- Executed customer transactions accurately with dealership software to ensure seamless service delivery.
- Facilitated operational efficiency through accurate data entry and timely communication with sales team.
- Maintained financial records to verify timely clearance of credit and debit activities.
Sales Associate
Old Navy
Orlando, USA
08.2023 - 08.2025
- Educated guests on merchandise selection, promotions, and events while executing operational processes efficiently.
- Educated customers on product features and benefits.
- Engaged guests through excellent customer service to foster a welcoming atmosphere.
- Followed company goals and values by consistently arriving prepared and with a positive attitude.
Sales associate, lead/ Key holder
American Eagle
04.2021 - 07.2023
- Led effective LOD shifts to support the Store Leadership Team and deliver exceptional guest experiences.
- Trained and motivated associates, fostering a culture of celebration and passion for achieving sales goals.
- Streamlined daily operations, enhancing customer service and ensuring a smooth shopping experience.
- Embody company's values and brought genuine self to work, contributing to a positive store environment.
Education
High School diploma -
University High School
Orlando, FL08-2025
AA degree - Health Sciences
Valencia College
Orlando, FL05-2025
Bachelor of Science - Health Sciences
University of Central Florida
Orlando, FLSkills
- Sales
- Customer service
- Bilingual communication
- POS management
- Cash handling
- Inventory management
- Organization
- Multitasking
- Team collaboration
- Verbal communication
- Leadership
Activities
- Marching band for 4 years
- Played the flute for about 7 years
- Steel band for 3 years
- Participated in the 2024 Old Navy ONFLC fashion show
Timeline
Sales Receptionist
Greenway Kia East
01.2025 - Current
Sales Associate
Old Navy
08.2023 - 08.2025
Sales associate, lead/ Key holder
American Eagle
04.2021 - 07.2023
High School diploma -
University High School
AA degree - Health Sciences
Valencia College
Bachelor of Science - Health Sciences
University of Central Florida