Emily Ried
Hoover,AL
Summary
Adaptable administrative professional with a background in clinic and retail reception. Known for customer outreach, sales support, and problem solving, with a focus on keeping records accurate and operations organized. Prepared to support teams through reliable communication, payment handling, and efficient scheduling.
Overview
1
1
Certification
3
3
years of professional experience
Work History
Sales Receptionist
Maranatha Stone And Floors
Pelham , AL
04.2026 - Current
- Greeted showroom visitors for stone and flooring selections at Maranatha Stone And Floors.
- Answered incoming calls, efficiently routing customer inquiries to appropriate sales staff, enhancing overall customer service.
- Answered and directed incoming calls using a multi-line telephone system.
- Assisted sales team by managing follow-up calls and facilitating customer communication to support sales efforts.
- Addressed customer concerns promptly to ensure satisfaction.
- Organized front desk files, samples, and office supplies for daily operations.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Investigated client complaints, identifying root causes and implementing solutions to enhance customer satisfaction.
Front Desk Receptionist
Rock Dental Brands
Alabaster, AL
03.2026 - 04.2026
- Scheduled and confirmed appointments using dental practice software to ensure efficient patient flow.
- Verified insurance coverage and collected patient information for treatment visits.
- Updated patient records and filed forms in electronic health systems.
- Maintained HIPAA privacy standards across front desk communications.
- Processed payments and issued accurate receipts, ensuring customer satisfaction and financial accuracy.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Compiled daily shift reports and reconciled the cash register, ensuring accuracy of financial transactions.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
Front Desk Coordinator
Cahaba Dermatology and Spa
Hoover, AL
08.2024 - 02.2026
- Coordinated check-in and check-out for clinic visits.
- Answered incoming calls, responded to customer inquiries, and directed customers to the appropriate department or personnel.
- Scheduled appointments across medical and spa calendars.
- Collected copays and processed front office payments.
- Verified insurance and updated patient records in EHR.
- Opened office and managed daily closing paperwork and procedures.
- Reviewed and enforced safety, health, and sanitation processes to ensure compliance and promote security.
- Processed payroll by accurately entering timesheets into the payroll system.
- Created educational materials to support physician training on using the EMR system effectively.
Barista Manager
Target
Alabaster, Alabama
05.2023 - 10.2025
- Monitored inventory levels and replenished supplies to ensure smooth café operations.
- Executed administrative tasks including payroll processing, employee scheduling, and expense tracking to support operational efficiency.
- Supported team coverage and workflow during busy store periods.
- Processed register transactions and mobile orders with accurate, efficient service.
- Handled guest concerns with calm, friendly communication.
- Reconciled daily sales each shift, counting register drawers and resolving discrepancies.
- Analyzed product trends to determine purchasing needs based on seasonality or customer preferences.
- Offered samples of popular coffee and tea blends to customers, enhancing customer engagement and driving sales.
- Established and adjusted ordering parameters to manage inventory.
Nail Technician
Winonah School of Cosmetology
Hoover, AL
06.2024 - 03.2025
- Executed gel polish, acrylic enhancements, and nail art services to enhance client satisfaction.
- Developed creative designs on nails using a variety of colors and materials.
- Advised customers on the best type of treatment for their particular nail condition or desired look.
- Recommended additional services to clients, contributing to increased revenue and overall satisfaction.
- Performed manicures and pedicures for Winonah School of Cosmetology clinic clients.
- Delivered exceptional customer service through friendly interactions, fostering client loyalty.
- Followed state board safety rules and infection control procedures consistently.
- Kept up-to-date on new trends in the industry for product offerings and design ideas.
Education
Licensed Nail Technican - Cosmetology / Manicuring
Winonah School of Cosmetology
Hoover03-2025
High School Diploma -
Alabama Virtual Academy
Eufaula, AL05-2022
Skills
- Appointment scheduling
- EHR data entry
- Insurance verification
- Payment processing
- Phone system management
- Sales support
- Customer management
- Customer outreach
- Sales coordination
- Customer service
- Punctuality and reliability
- Reliability
Certification
- Licensed Nail Technician
Timeline
Sales Receptionist
Maranatha Stone And Floors
04.2026 - Current
Front Desk Receptionist
Rock Dental Brands
03.2026 - 04.2026
Front Desk Coordinator
Cahaba Dermatology and Spa
08.2024 - 02.2026
Nail Technician
Winonah School of Cosmetology
06.2024 - 03.2025
Barista Manager
Target
05.2023 - 10.2025
Licensed Nail Technican - Cosmetology / Manicuring
Winonah School of Cosmetology
High School Diploma -
Alabama Virtual Academy