Kilee Rich

• Manage incoming phone calls, providing customer support and accurately process floral orders.

• Assist with front-end sales operations, including customer service, order entry, and point-of-sale transactions.

• Design and assemble custom floral wraps to meet client preferences and shop standards.

• Lead client consultations for funeral & sympathy arrangements.

• Lead staging teams to prepare homes for market, ensuring cohesive and appealing designs.

• Curated and select furniture, décor, and accessories for staging projects.

• Perform physical setup, including moving and arranging furniture (50+ lbs).

• Style and accessorize all spaces, including bedrooms & common spaces.

• **Worked here during the summer of 2024 & Summer of 2025**

• Prepared and served coffee beverages and food items.

• Processed customer orders and handled cash transactions.

• Maintained cleanliness through daily janitorial duties.

• Facilitated property showings, providing clients with comprehensive market insights and property details.
• Developed marketing strategies to enhance property visibility across multiple platforms.
• Negotiated contracts on behalf of clients, ensuring favorable terms and conditions.
• Maintained up-to-date knowledge of local real estate trends and regulations to inform client decisions.

• Successfully helped first-time buyer to closing in April 2024.

• Achieved 35 open houses hosted within a 30-day period.

• Processed customer transactions efficiently using POS systems.
• Managed cash drawer, ensuring accurate balance at end of shifts.
• Assisted customers with inquiries and product selections..
• Trained new cashiers on operational procedures and customer service protocols.
• Promoted and enrolled customers in store credit programs (124 approved applications).