Lianelys Lopez
Sayreville
Summary
Dynamic and detail-oriented professional with extensive experience as a Sales Receptionist at Honda of Princeton. Proven track record in enhancing client relations and optimizing appointment scheduling. Skilled in multi-line telephone systems and adept at managing administrative tasks, ensuring efficient office operations while delivering exceptional customer service. Open to new experiences and a quick learner to new opportunities.
Offering strong organizational skills and keen ability to manage multiple tasks efficiently in fast-paced environment. Brings solid foundation in customer interaction and administrative support, with readiness to learn and adapt quickly. Ready to use and develop communication and organizational skills in any position.
Overview
2
2
years of professional experience
Work History
Sales Receptionist
Honda of Princeton
Princeton, NJ
02.2025 - Current
- Greeted customers, providing exceptional service and fostering positive first impressions.
- Managed incoming calls, directing inquiries to appropriate departments efficiently.
- Scheduled appointments for service and sales, optimizing workflow and customer satisfaction.
- Maintained organized reception area, ensuring professional appearance and orderliness.
- Developed familiarity with dealership systems, improving response times to customer requests.
- Handled customer complaints with professionalism, contributing to improved client relations.
- Improved office efficiency by managing administrative tasks such as filing, data entry, and inventory management.
Dental Office Receptionist
Signature Smiles Dental
Edison, NJ
04.2024 - 02.2025
- Scheduled appointments and managed patient flow to optimize office operations.
- Assisted patients with inquiries, ensuring a welcoming and informative environment.
- Processed patient information accurately using dental practice management software.
- Coordinated with dental staff to maintain smooth communication and workflow.
- Handled insurance verifications and billing inquiries for efficient claims processing.
- Adapted quickly to changing schedules, demonstrating flexibility in a fast-paced environment.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
- Optimized front desk operations by handling incoming calls professionally, directing inquiries to appropriate staff members as needed.
- Managed patient billing processes for timely, accurate payments.
- Obtained payments from patients and scanned identification and insurance cards.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Education
High School Diploma -
Carteret High School
Carteret, NJSkills
- Customer service
- Client relations
- Appointment scheduling
- Payment processing
- Multi-line telephone system operation
- Telephone and front desk reception
- Time management
- Excellent communication
- Scheduling appointments
Spanish
fluent speaking and fluent understanding
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Sales Receptionist
Honda of Princeton
02.2025 - Current
Dental Office Receptionist
Signature Smiles Dental
04.2024 - 02.2025
High School Diploma -
Carteret High School