Callan Willey
Summary
Results-oriented Golf Associate successful at building customer loyalty and satisfaction through consultative sales techniques and strong attention to individual's needs. Dedicated customer service representative with a strong reputation for cultivating customer relationships and providing exceptional service. Strong organizational and project management strengths with superior work ethic.
Overview
2
2
years of professional experience
Work History
Golf Shop Associate
Colorado National Golf Club/Heritage Golf Group
01.2023 - Current
- Enhanced customer satisfaction by providing exceptional service and personalized golf product recommendations.
- Communicates effectively with both staff and customers to resolve any issues or concerns promptly.
- Contributes positively to the Golf Shop's reputation by providing a welcoming atmosphere for all customers, regardless of their skill level or experience with the sport.
- Assist in the organization of golf tournaments, resulting in successful events and increased membership engagement.
- Promote club memberships to potential clients, contributing to overall membership growth.
Outside Services Manager
Colorado National Golf Club/ Heritage Golf Group
01.2022 - Current
- Enhanced customer satisfaction by providing efficient and courteous service to golf course patrons.
- Streamlined outside operations for improved efficiency and reduced wait times during peak hours.
- Managed a team of service attendants, ensuring optimal performance and staff development.
- Developed strong relationships with customers, resulting in repeat business and positive word-of-mouth referrals.
- Solved customer complaints promptly, maintaining high levels of satisfaction among patrons.
Education
Bachelor of Arts - Justice Political Philosophy And Law
New Mexico State University
Las Cruces, NM12.2023
Skills
- Product Knowledge Expertise
- Communication abilities
- Membership Sales
- Customer Assistance
- Microsoft applications proficiency
- Excellent Written and Verbal Communication
- Networking abilities
- Product and Service Sales
- Exceeding Customer Expectations
- Project management abilities
- Team Development
- Brand representation
Timeline
Golf Shop Associate
Colorado National Golf Club/Heritage Golf Group
01.2023 - Current
Outside Services Manager
Colorado National Golf Club/ Heritage Golf Group
01.2022 - Current
Bachelor of Arts - Justice Political Philosophy And Law
New Mexico State University
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