Christian Allen
McKinney,Tx
Summary
Dedicated professional with extensive experience in customer service, administrative management, and problem-solving. Proven track record in managing complex inquiries and providing critical support to stakeholders. Background in security supervision and financial administration enhances skills in documentation and regulatory compliance. Committed to leveraging expertise to drive positive outcomes and facilitate effective resolutions.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
American Income Life
01.2025 - Current
- Delivered comprehensive customer service by clearly explaining policy coverage, claim statuses, and payment processes to policyholders and third parties.
- Managed and resolved policyholder inquiries efficiently across multiple communication channels, including phone, email, and written correspondence.
- Ensured accuracy and compliance by continuously reviewing and applying updated procedures related to policy information and services.
- Consistently achieved departmental performance metrics for call handling, response times, and time management in a remote work environment.
- Uphold strict confidentiality of sensitive policyholder data and maintained adherence to company regulations and industry best practices.
Security Guardian
Parrish Security Group
01.2024 - Current
- Executed routine security patrols to ensure the safety and security of tenants, visitors, and property within the building.
- Enforced company policies and building procedures to maintain a secure and compliant environment.
- Managed access control by meticulously verifying credentials for all visitors and maintaining detailed entry/exit logs.
- Responded promptly to emergencies and incidents, applying established protocols to effectively resolve situations.
- Monitored surveillance systems and alarms, proactively identifying and addressing suspicious activity.
- Collaborated effectively with building management and law enforcement for incident reporting and investigations.
Security Supervisor
United Protective Services
01.2023 - 01.2024
- Oversaw daily security operations, ensuring the safety and protection of tenants, visitors, and property.
- Supervised and trained security staff, ensuring strict adherence to company policies and building procedures.
- Coordinated access control for tenants, contractors, and visitors, maintaining accurate entry and exit records.
- Led responses to emergencies and incidents, providing guidance and ensuring proper protocol execution.
- Monitored surveillance systems and alarms for prompt detection and response to unusual activities.
- Partnered with building management and law enforcement to enforce regulations, investigate incidents, and generate comprehensive reports.
Accounting Clerk
Biovante
01.2022 - 01.2024
- Provided comprehensive accounting and clerical support, keeping management informed through compiled reports and summaries.
- Accurately prepared and maintained accounting documents and records, ensuring high data integrity.
- Managed bank deposits and mailing statements; offered assistance and support to company representatives, dealers, and owners.
- Supported NetSuite WMS software implementation through daily Q&A testing, contributing to functionality in both sandbox and live environments.
Tax Technician
KPMG
01.2016 - 01.2019
- Contributed to the development and implementation of a global Business Travel Tax program.
- Conducted QA testing for program implementation, significantly enhancing user experience and UI design.
- Communicated complex business travel tax implications to clients via phone and email.
- Developed educational resources for Executive Directors at Chase Bank.
Education
Associate of Science - Electrical Engineering
Collin Community College
McKinney, TX12-2026
Certificate - Front-end Web Development
Colte Steele Udemy
01.2021
High School Diploma -
Plano East Senior High
01.2010
Skills
- Strategic planning execution
- Entrepreneurial drive and innovation
- Problem-solving capabilities
- Negotiation expertise
- Data reporting and analysis skills
- Project leadership
- Sales acumen in service excellence
- Netsuite application knowledge
- Salesforce platform experience
- Jira with Microsoft tools
- Microsoft Office & G Suite expertise
- Visual Studio Code applications
- Zoom conferencing
- Skype communication
- Teams collaboration
Timeline
Customer Service Representative
American Income Life
01.2025 - Current
Security Guardian
Parrish Security Group
01.2024 - Current
Security Supervisor
United Protective Services
01.2023 - 01.2024
Accounting Clerk
Biovante
01.2022 - 01.2024
Tax Technician
KPMG
01.2016 - 01.2019
Associate of Science - Electrical Engineering
Collin Community College
Certificate - Front-end Web Development
Colte Steele Udemy
High School Diploma -
Plano East Senior High