Calley Olson
Rosemount,MN
Summary
Oversaw retail store operations with a strong sense of ownership and initiative. Facilitated effective decision-making and fostered a culture of excellent customer service. Cultivated productive relationships and guided team development to achieve organizational goals in a dynamic setting.
Overview
11
11
years of professional experience
Work History
Assistant Store Manager
Sephora
Roseville, MN
12.2023 - Current
- Led team in achieving sales goals through effective scheduling and inventory management.
- Developed an onboarding program to enhance the new hire experience.
- Hired and recruited district wide, traveling when needed.
- Lead coaching and development classes throughout the district.
- Implemented streamlined touch bases every week to impact the client experience in a positive direction.
- Improved the client experience through coaching and developing team members.
- Streamlined operational processes to increase efficiency in daily store functions.
Store Manager
Cotton on
mall of America
05.2023 - 12.2023
- Developed and lead a top 20 Store in the organization
- Trained talent on proper protocols
- Increased profits +35%
- Developed strategies with cooperate on increasing sales through high performing selling.
- Managed the hiring and recruiting process
Assistant Store Manager
Dicks Sporting Goods
Woodbury, Minnesota
10.2021 - 05.2023
- Developed and trained a team of 120+.
- Lead Regional trainings on developing talent through feedback conversations.
- Lead District trainings on understanding the P&L to impact profits.
- Managed the hiring and recruiting process
- Lead executive walks monthly
- Hosted training classes on genuine connections while implementing elevated selling techniques to impact with our athletes.
Store manager
Victorias Secret
Maplewood, Minnesota
01.2021 - 10.2021
- Managing store operations, hiring, training and leading 6 managers and 25 sales associates.
- Leading a high performing team while increasing sales to rank number 32 in the organization for growth Year to date.
- Decreasing loss prevention from 16.2% to 4.5% through exceptional customer service.
- Credit captain for the district leading the region with Applications per Transactions Year to date at 6.7%
Assistant Store manager
Victorias Secret
Bloomington, Minnesota
02.2020 - 01.2021
- Managed daily tasks consistently and sought out opportunities to go beyond requirements and support business targets.
- Helped managers improve area operations by sharing customer feedback and contributing new ideas.
- Developed and communicated standard operating procedures to team of 32.
- Determined team targets and implemented plans to achieve goals at individual and group level.
- Lead teams through routine operations and unexpected challenges with strong decision-making skills.
Pink brand Manager
Victorias Secret
bloomington, Minnesota
02.2018 - 02.2020
- Planned and executed brand guides
- Hired and recruited exceptional talent Developed a high performing team
- Critical decision making based on category sales reporting with product Training and retention of associates
- Oversaw daily operations by delegating tasks, managing shift changes and conducting keyholder duties to open and close business.
Co-Manager
Eddie Bauer
eagan, minnesota
01.2017 - 02.2018
- Trained staff to deliver outstanding customer service, Educated customers on product and service offerings.
- Offered exceptional customer service to promote the company brand.
- Designed displays to make the store experience interactive and engaging.
Assistant Store Manager
The Limited
Bloomington, Minnesota
06.2015 - 01.2017
- Trained staff on daily duties, supervised and provided feedback, resulting in improved performance and customer satisfaction.
- Recruited, interviewed and hired qualified employees to provide top-quality service.
- Assisted customers, answered questions and resolved problems for stellar customer service.
- Scheduled staff to assign employee shifts according to departmental and business needs.
Education
High School Diploma -
Minnesota Virtual High School
2014
Skills
- Problem-solving
- Customer service and engagement
- Employee development
- Recruitment
- Schedule management
- Effective leader
- Staff training/development
- Operations management
Timeline
Assistant Store Manager
Sephora
12.2023 - Current
Store Manager
Cotton on
05.2023 - 12.2023
Assistant Store Manager
Dicks Sporting Goods
10.2021 - 05.2023
Store manager
Victorias Secret
01.2021 - 10.2021
Assistant Store manager
Victorias Secret
02.2020 - 01.2021
Pink brand Manager
Victorias Secret
02.2018 - 02.2020
Co-Manager
Eddie Bauer
01.2017 - 02.2018
Assistant Store Manager
The Limited
06.2015 - 01.2017
High School Diploma -
Minnesota Virtual High School