Callie Baldwin
Kingston,TN
Summary
Driven and decisive professional offering several years of experience in office administration as well as human resources, working beside teams to deliver compliance, personnel communication and workforce programs. Coordinating administrative, financial, and team leadership functions to support organizational success.
Overview
8
8
years of professional experience
Work History
Director of Human Resources
Chick-fil-A
Oak Ridge , Tn
03.2024 - Current
- Developed employee engagement programs that improved workplace culture and increased retention rates.
- Managed performance review processes to facilitate employee development and provide constructive feedback.
- Collaborated with leadership on strategic planning for workforce management.
- Counseled managers on disciplinary actions, ensuring adherence to company policies and fostering a fair workplace.
- Ensured compliance with federal, state, and local employment laws by monitoring changes in regulations related to human resources management.
- Processed and verified invoices for accuracy and compliance with company policies.
- Coordinated schedules for multiple departments to optimize resource allocation.
- Managed appointments and meetings to ensure timely project progress.
- Utilized scheduling software to maintain accurate and up-to-date calendars.
- Assisted in developing marketing materials and promotional content for campaigns.
- Managed email marketing campaigns, ensuring timely delivery and audience targeting.
- Managed daily operations to ensure smooth workflow and productivity.
- Developed strategies to improve customer satisfaction and service quality.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Answered customer inquiries and provided accurate information regarding products and services.
- Trained staff on cash handling procedures and best practices.
- Processed payroll checks, vendor invoices, customer refunds, and other payments as required.
- Managed daily cash flows to ensure operational efficiency.
- Collaborated with leadership to align HR strategies with business goals.
Nursing Technician
UT Medical Center
Knoxville, Tennessee
02.2022 - 03.2024
- Documented patient information accurately in electronic health records system.
- Communicated effectively with patients, families, visitors, doctors, nurses and other healthcare personnel.
- Conducted patient rounds to observe physical condition and assess needs.
- Monitored patients for changes in condition or reaction to treatments.
- Observed patient conditions compassionately, listened attentively and reported abnormal changes to supervisor verbally and in writing while also following up with patient.
- Completed daily patient charting on computer.
- Maintained a clean and safe patient environment, adhering to infection control policies.
Shift Leader
Chic-Fil-A
Oak Ridge, Tennessee
08.2018 - 02.2022
- Supervised team members during peak hours, enhancing service flow and customer experience.
- Resolved customer complaints swiftly to maintain high satisfaction levels.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Resolved customer complaints swiftly, maintaining high satisfaction levels and loyalty.
- Delegated tasks to employees and monitored activities and task completion.
- Monitored employee performance, reinforcing adherence to company policies and improving overall team accountability.
- Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
Education
Associate of Applied Science -
Roane State Community College
Harriman, TN05-2021
Certified Nursing Assistant -
Tennessee College of Applied Technology
Athens, TN12-2020
High School Diploma -
Daniel A-1 Academy
Cookeville, TN05-2019
Skills
- Employee engagement and internal communications
- Team leadership and conflict resolution
- Effective communication skills
- Workforce planning and optimization
- Human resources administration and policy development
- Performance management strategies
- Succession planning
- Labor law compliance expertise
- Strategic planning and budgeting
- Analytical and critical thinking
- Excel and word software proficiency
- Works effectively both as part of a team and autonomously
Timeline
Director of Human Resources
Chick-fil-A
03.2024 - Current
Nursing Technician
UT Medical Center
02.2022 - 03.2024
Shift Leader
Chic-Fil-A
08.2018 - 02.2022
Associate of Applied Science -
Roane State Community College
Certified Nursing Assistant -
Tennessee College of Applied Technology
High School Diploma -
Daniel A-1 Academy