Callie Brooks
Cottontown
Summary
Professional with strong foundation in hospitality management, specializing in guest services. Adept at leading teams, ensuring exceptional customer satisfaction, and adapting to evolving needs. Skilled in conflict resolution, staff training, and operational efficiency. Known for reliability, effective communication, and results-driven approach.
Overview
5
5
years of professional experience
Work History
Guest Services Supervisor
The Nashville Zoo at Grassmere
07.2024 - Current
- Helps guest services director in daily operation with supervision, training, financial management and coordination of guest services staff in their duties, assist guests, and greet visitors.
- Collaborated closely with other departments to meet guest needs and provide best possible experience.
- Resolved customer complaints swiftly, finding resolutions that maintained customer satisfaction.
- Assigned schedules and specific tasks to workers for optimal coverage.
- Facilitated hiring, training and evaluation of staff.
Cashier/Guest Services Agent
The Nashville Zoo at Grassmere
05.2022 - 07.2024
- Cross trained to work as a cashier at ticket booth, ride operator, and speaker for some animal exhibits.
- Worked flexible schedule and extra shifts to meet business needs.
- Maximized ride efficiency by following standard operating procedures and adhering to strict safety guidelines at all times.
- Enhanced guest experience by providing exceptional customer service and maintaining a positive attitude.
- Participated in regular staff meetings to stay updated on policies changes or operational improvements aimed at enhancing overall park performance.
Band Camp Tech
White House High School
07.2020 - 07.2021
- Worked as a tech helping teach kids music and how to march, as well as doing whatever the band director needed.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
Education
Bachelor’s of Science - Business Administration, Marketing
Tennessee Technological University
Cookeville, TN05.2024
Skills
- Microsoft Word
- Team collaboration
- Microsoft Teams
- Customer service standards
- Conflict management
- Guest relations
- Cash handling
- Employee training
- Problem-solving abilities
- Reliability
- Team leadership
- Professionalism
Timeline
Guest Services Supervisor
The Nashville Zoo at Grassmere
07.2024 - Current
Cashier/Guest Services Agent
The Nashville Zoo at Grassmere
05.2022 - 07.2024
Band Camp Tech
White House High School
07.2020 - 07.2021
Bachelor’s of Science - Business Administration, Marketing
Tennessee Technological University
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