Summary
Overview
Work History
Education
Skills
Timeline
Generic

NATALIE GONZALEZ

New York

Summary

Experienced with managing guest services operations and ensuring high levels of customer satisfaction. Utilizes effective problem-solving strategies and team leadership to streamline operations. Track record of fostering positive guest experiences and maintaining service standards.

Overview

21
21
years of professional experience

Work History

Guest Services Supervisor

Madison Square Garden Co
10.2022 - Current
  • Collaborated closely with other departments to meet guest needs and provide best possible experience.
  • Resolved customer complaints swiftly, finding resolutions that maintained customer satisfaction.
  • Supported team members by offering constructive feedback and coaching as needed.
  • Reviewed upcoming events and planned for expected challenges.

Guest Experience Manager

Live Nation Entertainment Inc.
05.2021 - 10.2022
  • Train and supervise, guest services staff to ensure maximum guest satisfaction
  • Schedule and direct guest services staff in their work assignments
  • Investigate and resolve all customer complaints
  • Interacts positively with customers to maintain customer loyalty
  • Responsible for actively ensuring complete customer satisfaction by checking to see if appropriate changes were made to customer's problems

Receptionist

Kelly Vision Center
09.2020 - 09.2021
  • Greet and check in patients
  • Verifying insurance
  • Create new charts
  • Schedule and confirm appointments
  • Ad hoc administrative duties

Guest Relations Usher (Lead)

Radio City Music Hall
10.2018 - 01.2019
  • Provided customer service to ensure a great customer experience
  • Escorted guest to their proper seats in a timely manner
  • Provided information and solved any issues that occurred professionally

Consumer Services

Delta Enterprise Corp
11.2014 - 04.2017
  • Answered calls and input orders
  • Respond and resolve customer issues
  • Provide accurate data entry and tracking support

Host

9/11 Memorial
08.2011 - 02.2013
  • Welcomed every guest and directed them to their proper destination
  • Comfort families or guests who are affected by the attacks on the World Trade Center
  • Communicate with security if needed

Messenger

Practice Service LLC
10.2003 - 02.2004
  • Picking up and delivering packages to NYU physicians
  • Mailing, filing, faxing and assisting in various projects

Education

High School Diploma -

Norman Thomas High School
New York, New York
01.2006

Skills

  • Microsoft Word
  • Excel
  • Multiple telephone system
  • Exceptional organizational skills

Timeline

Guest Services Supervisor

Madison Square Garden Co
10.2022 - Current

Guest Experience Manager

Live Nation Entertainment Inc.
05.2021 - 10.2022

Receptionist

Kelly Vision Center
09.2020 - 09.2021

Guest Relations Usher (Lead)

Radio City Music Hall
10.2018 - 01.2019

Consumer Services

Delta Enterprise Corp
11.2014 - 04.2017

Host

9/11 Memorial
08.2011 - 02.2013

Messenger

Practice Service LLC
10.2003 - 02.2004

High School Diploma -

Norman Thomas High School
NATALIE GONZALEZ