Callie Cassan
Chicago,IL
Summary
Friendly Technical Support rep keen to help customers maximize product impact and usability. Amiably replies to all customer queries and consistently resolves client issues. Committed to improving user satisfaction numbers and supporting return patronage across all supported products.
Overview
2
2
years of professional experience
Work History
Associate Technician
Unique Computing Solutions
Frankfort, IL
08.2023 - Current
- Provided technical support to customers regarding software, hardware and network related problems.
- Created user accounts, assigned privileges and monitored user access to ensure security protocols were met.
- Ensured compliance with corporate policies while configuring new systems or upgrading existing ones.
- Managed customer relationships by providing prompt support services.
- Wrote easy-to-understand user interface text and developer guides to increase end-user comprehension.
Gymnastics Coach
Midwest Training and Ice
Dyer, IN
05.2023 - 11.2023
- Motivated athletes to reach their full potential while encouraging them to maintain a positive attitude.
- Provided feedback on form, technique, strategy and performance during practice sessions and competitions.
- Collaborated with other coaches to develop effective strategies for upcoming competitions.
Gym Manager
Midwest Training and Ice
Dyer, IN
02.2022 - 05.2023
- Created promotional materials such as flyers and brochures to advertise services.
- Handled daily administrative tasks including filing paperwork and responding to emails.
- Trained new staff members on proper use of exercise equipment and safety protocols.
Education
Full-Stack Web Development Certification - Javascript, PSQL, Express, React, Node
University of Illinois At Chicago
Chicago, IL05-2023
High School Diploma -
Lincoln Way West
New Lenox, IL05-2017
Skills
- Active Directory
- Software licenses and patches
- Security improvements
- User Support
- Sharepoint
- Documentation And Reporting
- System Troubleshooting
- Equipment Inspection
- Technical Consulting
- Mobile Devices
- Desktop Support
Timeline
Associate Technician
Unique Computing Solutions
08.2023 - Current
Gymnastics Coach
Midwest Training and Ice
05.2023 - 11.2023
Gym Manager
Midwest Training and Ice
02.2022 - 05.2023
Full-Stack Web Development Certification - Javascript, PSQL, Express, React, Node
University of Illinois At Chicago
High School Diploma -
Lincoln Way West
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