Overview
Work History
Education
Skills
Technical Certifications
Timeline
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Jenny Nguyen

Overview

4
4
years of professional experience

Work History

IT Associate Technician

IntegriCom
Suwanee, GA
05.2024 - Current
  • Provided technical support to over 100 clients, reducing downtime and meeting SLA requirements.
  • Onboarded and offboarded users across local, Azure AD, and on-premise infrastructures.
  • Conducted cyber event investigations through log analysis to identify and mitigate threats.
  • Maintained documentation across client environments to improve IT operations efficiency.
  • Installed and upgraded hardware and software, ensuring consistent uptime for end-users.
  • Managed on-site network devices to guarantee reliable performance and availability.

Software Engineering Intern

Unum
Remote
05.2023 - 08.2023
  • Gained hands-on experience with Rally, Miro, Visual Studio Code, SSMS, GitHub, SQL, and C#.
  • Developed accessible SSRS reports in SSMS, processing approximately 850,000 billing records.
  • Researched emerging technologies and presented findings to leadership at Unum.

Black Girl STEM Brilliance Student Assistant

Georgia State University
Atlanta, GA
02.2022 - 12.2022
  • Created app’s UI in Android Studio Code using Flutter SDK, HTML and CSS

Education

Bachelor - Computer Science

Georgia State University
Atlanta, GA
12.2023

Skills

  • Technical support
  • Cybersecurity analysis
  • Active Directory
  • Office 365
  • Hardware/software installation
  • Web development

Technical Certifications

  • CompTIA Network+ Certified, In Progress
  • Microsoft 365 Certified: Fundamentals, 10/01/23

Timeline

IT Associate Technician

IntegriCom
05.2024 - Current

Software Engineering Intern

Unum
05.2023 - 08.2023

Black Girl STEM Brilliance Student Assistant

Georgia State University
02.2022 - 12.2022

Bachelor - Computer Science

Georgia State University

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Jenny Nguyen