Jenny Nguyen
Overview
4
4
years of professional experience
Work History
IT Associate Technician
IntegriCom
Suwanee, GA
05.2024 - Current
- Provided technical support to over 100 clients, reducing downtime and meeting SLA requirements.
- Onboarded and offboarded users across local, Azure AD, and on-premise infrastructures.
- Conducted cyber event investigations through log analysis to identify and mitigate threats.
- Maintained documentation across client environments to improve IT operations efficiency.
- Installed and upgraded hardware and software, ensuring consistent uptime for end-users.
- Managed on-site network devices to guarantee reliable performance and availability.
Software Engineering Intern
Unum
Remote
05.2023 - 08.2023
- Gained hands-on experience with Rally, Miro, Visual Studio Code, SSMS, GitHub, SQL, and C#.
- Developed accessible SSRS reports in SSMS, processing approximately 850,000 billing records.
- Researched emerging technologies and presented findings to leadership at Unum.
Black Girl STEM Brilliance Student Assistant
Georgia State University
Atlanta, GA
02.2022 - 12.2022
- Created app’s UI in Android Studio Code using Flutter SDK, HTML and CSS
Education
Bachelor - Computer Science
Georgia State University
Atlanta, GA12.2023
Skills
- Technical support
- Cybersecurity analysis
- Active Directory
- Office 365
- Hardware/software installation
- Web development
Technical Certifications
- CompTIA Network+ Certified, In Progress
- Microsoft 365 Certified: Fundamentals, 10/01/23
Timeline
IT Associate Technician
IntegriCom
05.2024 - Current
Software Engineering Intern
Unum
05.2023 - 08.2023
Black Girl STEM Brilliance Student Assistant
Georgia State University
02.2022 - 12.2022
Bachelor - Computer Science
Georgia State University