Callie Cummins
Hebron,OH
Summary
Proactive and quick-learning professional with a strong background in customer service and problem-solving, honed at Crossroads Pub & Grub. Excelled in relationship building and efficient issue resolution, significantly enhancing guest satisfaction. Skilled in using POS systems and managing high-volume transactions, demonstrating a flexible schedule and a robust work ethic.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
2
2
years of professional experience
Work History
Food Runner
Crossroads Pub & Grub
09.2023 - Current
- Greeted customers and provided outstanding customer service.
- Set up advertising signs and displays on shelves, counters and tables.
- Assisted with bussing tables and cleaning up spills.
- Offered product samples, answered questions and helped customers find items.
- Operated dishwashers and other kitchen equipment according to safety guidelines.
- Collaborated with other dining room and bar staff to facilitate efficient service.
- Answered customer questions about food and beverage items and assisted with menu selections.
- Monitored food and beverage supplies, assisting with restocking when needed.
- Monitored dining room inventory and replenished as necessary.
- Assisted wait staff with timely food delivery and guest requests.
- Arranged tables and chairs for special occasions and events.
- Assisted customers with carry-out service.
- Provided attentive service and proactively assessed guest needs.
- Addressed customer complaints and inquiries to verify satisfaction.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Established rapport with customers by providing friendly and attentive service.
Customer Service Cashier
Hebron Dari Bar
03.2023 - 09.2023
- Answered product questions using knowledge of sales and store promotions.
- Utilized POS system to handle customer cash and credit card transactions.
- Redeemed coupons to discount purchases.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
Education
Dental Assisting
C-TEC
Newark, OHLakewood High School
Hebron, OHSkills
- Relationship building
- Customer service
- Issue escalation
- Team building
- Strong work ethic
- Problem-solving
- Quick learner
- Issue resolution
- Flexible schedule
Timeline
Food Runner
Crossroads Pub & Grub
09.2023 - Current
Customer Service Cashier
Hebron Dari Bar
03.2023 - 09.2023
Dental Assisting
C-TEC
Lakewood High School
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