Callie Graf

Store Management

• Oversee daily operations of the resort store
• Stock shelves, receive inventory, and manage product displays
• Handle cash register transactions, payments, and daily balancing
• Monitor inventory levels and place supply orders as needed
• Ensure the store is clean, organized, and visually appealing
• Assist guests with product recommendations and purchases

Front Desk Operations

• Greet and assist guests with a friendly, professional attitude
• Handle guest check-ins, check-outs, and reservations
• Provide information about resort amenities, policies, and local attractions
• Answer phone calls, emails, and guest inquiries in a timely manner
• Resolve guest concerns or complaints quickly and professionally
• Maintain accurate guest records and reservation system updates

• Managed employee schedules and daily operations.
• Hired, trained, and supervised team members.
• Provided excellent customer service and resolved concerns.
• Maintained inventory and placed weekly supply orders.
• Ensured product quality and food safety compliance.
• Prepared baked goods and handled cash transactions.

• Restructured store layout monthly to enhance operational efficiency.
• Trained employees on customer service best practices and effective sales techniques.
• Managed key holder duties, including store opening, closing, and alarm settings.
• Handled customer service inquiries and complaints promptly to maintain satisfaction.
• Conducted inventory checks for stock availability and accuracy.

• Assisted customers and processed transactions.
• Stocked merchandise and maintained inventory.
• Received shipments and restocked shelves.
• Maintained a clean and organized store environment.
• Operated the cash register and handled returns.