Callie Lockett
Fredericksburg,VA
Summary
Meticulous and methodical document management professional with 10+ years of customer service experience. Possess a keen eye for detail and strong coordination skills for file organization and workflow maintenance. Dedicated to ensuring compliance with business, customer, and project management requirements, resulting in seamless operations and efficient document handling.
Overview
12
12
years of professional experience
Work History
Document Specialist
GEICO
09.2022 - Current
- Monitor due dates and deadlines and worked to submit all documents on time or early.
- Maintain organized and efficient document flows by using excellent planning and multitasking skills.
- Manage machine through 13 hour shifts to ensure proper documents are processed in time.
- Collect proper stock and materials needed for machine and different document types.
- Provide assistance with inbound and outbound document processes.
- Transmitted documents, organized revisions and tracked changes.
Social Media Manager
Twitch INC
01.2019 - 09.2022
- Organized and participated in community charity events such as American Heart Association and Starlight Children's Foundation.
- Stay updated with latest marketing concepts and techniques while earning monthly income through donors and supporters.
- Provided exceptional customer service through timely and thoughtful responses to user comments and messages.
- Managed multiple social media platforms, ensuring consistent brand voice and message.
Sales Expert
Bath & Body Works
07.2018 - 08.2022
- Educated customers about products features and benefits to aid in selecting best options for each individuals' needs.
- Drove team revenue totals by bringing in top sales numbers and an average of 5% above daily goal expectations.
- Boosted brand awareness, implemented promotional campaigns and employed sales tactics as part of territory development.
- Trained and monitored new sales associates.
- Surpassed sales objectives several consecutive years by cultivating productive client partnerships.
- Leveraged sales expertise to promote products and capitalize on upsell opportunities.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Customer Service Associate
WAWA
04.2013 - 08.2018
- Educated customers about products features and benefits to aid in selecting best options for each individuals' needs.
- Drove team revenue totals by bringing in top sales numbers and an average of 5% above daily goal expectations.
- Boosted brand awareness, implemented promotional campaigns and employed sales tactics as part of territory development.
- Trained and monitored new sales associates.
- Surpassed sales objectives several consecutive years by cultivating productive client partnerships.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving conflict.
- Leveraged sales expertise to promote products and capitalize on upsell opportunities.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Education
Bachelor of Science - Computer Science
University of Mary Washington
Fredericksburg, VA12-2026
Associate of Arts - Business Administration
Germanna Community College
Fredericksburg, VA06-2020
Advanced Diploma -
Mountain View High School
Stafford, VA06-2013
Skills
- Sales Expert
- Customer Service Associate
- Invoicing support
- Digital file organization
- Team building
- File documentation
Languages
English
Native or Bilingual
Timeline
Document Specialist
GEICO
09.2022 - Current
Social Media Manager
Twitch INC
01.2019 - 09.2022
Sales Expert
Bath & Body Works
07.2018 - 08.2022
Customer Service Associate
WAWA
04.2013 - 08.2018
Bachelor of Science - Computer Science
University of Mary Washington
Associate of Arts - Business Administration
Germanna Community College
Advanced Diploma -
Mountain View High School
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