Callie Morgan
Atlanta,GA
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
8
8
years of professional experience
Work History
Server
Intown Golf Club
Atlanta, GA
10.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Server
Grana
Atlanta, GA
10.2022 - 08.2024
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Maintained clean, safe and organized work environment to safeguard servers and patrons.
- Greeted customers warmly to provide exceptional customer service.
- Collaborated with other staff members to maintain high-level customer satisfaction.
- Communicated customer needs clearly to kitchen staff for fast, accurate orders.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods to promptly answer customer questions.
Claims Representative
State Farm
Dunwoody, Georgia
04.2022 - 10.2022
- Worked productively in fast-moving work environment to process large volumes of claims.
- Prepared insurance claim forms or related documents
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
Sales Lead
Recreational Equipment Inc.
Atlanta, GA
09.2019 - 04.2022
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Trained, coached and mentored new sales associates for maximum performance.
- Led sales team to exceed quarterly sales goals.
Store Lead
Caribou Coffee
02.2018 - 08.2019
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Accurately completed end-of-day financial tasks worth over $500 of cash and card transactions daily.
- Oversaw day to day activities of employees in coffee house establishment, fostering inspiring atmosphere to optimize employee experiences.
Certified Nursing Assistant
PruittHealth
Atlanta, GA
04.2017 - 02.2018
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
Education
Bachelor of Science - Nursing
Georgia State University
Atlanta, GAHigh School Diploma -
Rockmart High School
Rockmart, GA05.2016
Skills
- Time Management
- Cash Handling
- Team building
- Problem resolution
- Customer Service
- Food Sales and Promotion
- High-Volume Dining
- Kitchen Staff Collaboration
Timeline
Server
Intown Golf Club
10.2024 - Current
Server
Grana
10.2022 - 08.2024
Claims Representative
State Farm
04.2022 - 10.2022
Sales Lead
Recreational Equipment Inc.
09.2019 - 04.2022
Store Lead
Caribou Coffee
02.2018 - 08.2019
Certified Nursing Assistant
PruittHealth
04.2017 - 02.2018
Bachelor of Science - Nursing
Georgia State University
High School Diploma -
Rockmart High School