Callie Owens
Baton Rouge,LA
Summary
Organized and detail-oriented Teller with cash handling and customer service experience. Proven expertise in general accounting and finance concepts. Astute professional providing well-rounded customer service with strong communication skills, sales experience and deep knowledge of banking industry. Self-motivated banking professional offering strong communication and quick thinking skills. Works productively on teams as well as independently in fast-paced environments. Consistently positive and friendly Teller committed to reaching business goals.
Overview
15
15
years of professional experience
Work History
Teller II
Louisiana USA Federal Credit Union
Baton Rouge, Louisiana
10.2023 - 01.2024
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Balanced cash drawers on a daily basis.
- Handled large volumes of currency quickly and accurately with minimal errors.
- Built and maintained client relationships through quality, personalized interactions.
Member Service Specialist
La Capitol Federal Credit Union
Baton Rouge, Louisiana
08.2022 - 06.2023
- Provided support to members regarding account inquiries, processing new accounts, loans, IRA's and resolving issues.
- Answered inbound calls from wide range of members, welcoming callers.
- Reviewed applications submitted by prospective members for completeness and accuracy prior to approval.
- Responded promptly to emails from members requesting assistance with banking products or services.
Universal Banker
Home Bank
Baton Rouge, LA
11.2019 - 08.2022
- Processed deposits, withdrawals, loan payments and other financial transactions.
- Opened new accounts for customers, including checking accounts, savings accounts and certificates of deposit. Processed Loan applications.
- Explained banking products and services such as checking accounts, savings accounts, loans and credit cards to potential customers.
- Answered telephone inquiries regarding account balances, fees or general information.
Terller
Campus Federal Credit Union
Baton Rouge, LA
02.2018 - 11.2019
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Balanced cash drawers on a daily basis.
- Instant issued debit cards.
- Performed daily reconciliation of teller drawer within established limits.
- Answered customer inquiries regarding bank products and services.
Inventory/Merchandising Specialists
MERCH
Baton Rouge, LA
02.2016 - 02.2018
- Received/shipped/transferred store merchandise during holiday season.
- Provided and maintained store appearance, including ensuring warehouse merchandise is organized and the product is stocked and available for customers.
- Provided customer service and responded to customer concerns including carry-out, and product location online or in other stores,
- Coordinated with other departments to ensure efficient workflow processes.
Customer Experience Specialist/ MCSA Call Center
Best Buy
Baton Rouge, LA
06.2012 - 02.2016
- Developed customer service policies and procedures to ensure optimal customer experience.
- Handled the stores Call center incoming calls.
- Handled store returns as well as being a cashier.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Sales Associate
Journey's Shoes
Baton Rouge, LA
05.2009 - 07.2009
- Met and exceeded sale goals and standards of performance, provided a fun, full-service shopping experience to customers.
- Stayed informed and knowledgeable of all current fashion trends.
- Helped customers find specific products, answered questions, and offered product advice.
Education
Associates in Liberal Arts -
Baton Rouge Community College
12.2018
High school diploma -
Broadmoor High School
05.2009
Skills
- Banking
- Cash Handling
- Call Center Representative
- Audits
- Customer Service
- Relationship Building
- Problem-solving
- Financial Advice
- Cross-selling
Timeline
Teller II
Louisiana USA Federal Credit Union
10.2023 - 01.2024
Member Service Specialist
La Capitol Federal Credit Union
08.2022 - 06.2023
Universal Banker
Home Bank
11.2019 - 08.2022
Terller
Campus Federal Credit Union
02.2018 - 11.2019
Inventory/Merchandising Specialists
MERCH
02.2016 - 02.2018
Customer Experience Specialist/ MCSA Call Center
Best Buy
06.2012 - 02.2016
Sales Associate
Journey's Shoes
05.2009 - 07.2009
Associates in Liberal Arts -
Baton Rouge Community College
High school diploma -
Broadmoor High School
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