Callie Owens
Baton Rouge,LA
Summary
Organized and detail-oriented Teller with cash handling and customer service experience. Proven expertise in general accounting and finance concepts. Astute professional providing well-rounded customer service with strong communication skills, sales experience and deep knowledge of banking industry. Self-motivated banking professional offering strong communication and quick thinking skills. Works productively on teams as well as independently in fast-paced environments. Consistently positive and friendly Teller committed to reaching business goals.
Overview
15
15
years of professional experience
Work History
Teller II
Louisiana USA Federal Credit Union
Baton Rouge , Louisiana
2023.10 - 2024.01
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Balanced cash drawers on a daily basis.
- Handled large volumes of currency quickly and accurately with minimal errors.
- Built and maintained client relationships through quality, personalized interactions.
Member Service Specialist
La Capitol Federal Credit Union
Baton Rouge , Louisiana
2022.08 - 2023.06
- Provided support to members regarding account inquiries, processing new accounts, loans, IRA's and resolving issues.
- Answered inbound calls from wide range of members, welcoming callers.
- Reviewed applications submitted by prospective members for completeness and accuracy prior to approval.
- Responded promptly to emails from members requesting assistance with banking products or services.
Universal Banker
Home Bank
Baton Rouge , LA
2019.11 - 2022.08
- Processed deposits, withdrawals, loan payments and other financial transactions.
- Opened new accounts for customers, including checking accounts, savings accounts and certificates of deposit. Processed Loan applications.
- Explained banking products and services such as checking accounts, savings accounts, loans and credit cards to potential customers.
- Answered telephone inquiries regarding account balances, fees or general information.
Terller
Campus Federal Credit Union
Baton Rouge , LA
2018.02 - 2019.11
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Balanced cash drawers on a daily basis.
- Instant issued debit cards.
- Performed daily reconciliation of teller drawer within established limits.
- Answered customer inquiries regarding bank products and services.
Inventory/Merchandising Specialists
MERCH
Baton Rouge , LA
2016.02 - 2018.02
- Received/shipped/transferred store merchandise during holiday season.
- Provided and maintained store appearance, including ensuring warehouse merchandise is organized and the product is stocked and available for customers.
- Provided customer service and responded to customer concerns including carry-out, and product location online or in other stores,
- Coordinated with other departments to ensure efficient workflow processes.
Customer Experience Specialist/ MCSA Call Center
Best Buy
Baton Rouge , LA
2012.06 - 2016.02
- Developed customer service policies and procedures to ensure optimal customer experience.
- Handled the stores Call center incoming calls.
- Handled store returns as well as being a cashier.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Sales Associate
Journey's Shoes
Baton Rouge , LA
2009.05 - 2009.07
- Met and exceeded sale goals and standards of performance, provided a fun, full-service shopping experience to customers.
- Stayed informed and knowledgeable of all current fashion trends.
- Helped customers find specific products, answered questions, and offered product advice.
Education
Associates in Liberal Arts -
Baton Rouge Community College
12.2018
High school diploma -
Broadmoor High School
05.2009
Skills
- Banking
- Cash Handling
- Call Center Representative
- Audits
- Customer Service
- Relationship Building
- Problem-solving
- Financial Advice
- Cross-selling
Timeline
Teller II
Louisiana USA Federal Credit Union
2023.10 - 2024.01
Member Service Specialist
La Capitol Federal Credit Union
2022.08 - 2023.06
Universal Banker
Home Bank
2019.11 - 2022.08
Terller
Campus Federal Credit Union
2018.02 - 2019.11
Inventory/Merchandising Specialists
MERCH
2016.02 - 2018.02
Customer Experience Specialist/ MCSA Call Center
Best Buy
2012.06 - 2016.02
Sales Associate
Journey's Shoes
2009.05 - 2009.07
Associates in Liberal Arts -
Baton Rouge Community College
High school diploma -
Broadmoor High School
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