Callie Shurtleff

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• Files claims with vision and medical insurance companies to garner payment for optical services.
• Applies sales and service expertise to promote contacts, glasses, sunglasses and accessories to office customers.
• Educates clients about how to adapt to, wear and care for eyeglasses.
• Evaluates completed lenses to check compliance with customer specifications and accuracy against orders.

• Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
• Created safe and engaging learning environment for groups of diverse children with various learning styles.
• Worked with children individually and in groups to teach social, communicative and problem-solving skills.

• Resolved concerns with products or services to help with retention and drive sales.
• Emphasized product specifications to meet customer needs.
• Cultivated and strengthened account relationships to achieve and exceed company targets.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.